Team Leader Voice Branch at Stanbic Bank

Stanbic Bank is a division of Standard Bank, a member of the Standard Bank Group, based in Johannesburg, South Africa. Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the Standard Bank’s British former parent bank, Standard Chartered Bank, which continued to operate in Africa.

Job Purpose:

To ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused culture becomes entrenched in the point of representation.

Minimum Experience and Qualification

• Type of qualification: First Degree


• Field of study: Business Commerce


• 5-7 years previous experience in the front line. Knowledge of retail and business products required for understanding the context of stated client demands. Knowledge of the procedures and the interdependencies of the various functions performed in Voice Branch.

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