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Senior Operations Manager in cart
£45k - £55k
per annum BURNLEY, LancashireMccarthy Recruitment Limited
Operations Manager - Permanent
Competitive Salary + Car
OUR CLIENT
As one of the UK's largest provider of home and health care, we recognise that the success of our company is based on two very important principles - our business is about the people we serve, and the people who deliver that service.
THE ROLE
The key KPI's for an Operations Manager in this business are to maximize the sales and profit performance of the sites, through the effective development and management of all site managers, company processes and sales opportunities.
You will be passionate people and the overall P&L performance achievement for your sites. Having already proven yourself in a management role, you'll be self-motivated, willing to lead by example and a great coach.
IDEAL CANDIDATE
The ideal candidate will have a commitment to people, process and ensure a fantastic customer experience every time. You will have the ability to motivate and coach your store teams and have an inspirational leadership style. The successful candidate will represent this brand in a positive and motivated manner in line with their strong core values.
* A proven track record of managing a successful area/cluster mangement
* A confident and effective communicator with excellent decision making skills
* Passion for people and delivering high levels of customer service at all times
* Ability to engage talent, build team spirit and challenge goals
* Demonstrating commercial awareness, providing information and analysis
* Strong planning and organisation skills with the ability to prioritise to achieve tangible results
* A high level of energy and personal drive for the attainment of corporate goals
* A balanced self-confidence in the ability to lead and direct with vision, a diverse group of colleagues with different skill sets
* Excellent interpersonal management skills with the ability to achieve strategic goals through other people
* The nature to positively seek opportunities to develop self and management colleagues of the future
* The ability to be resilient under pressure and seek constant challenge whilst retaining care for every detail in the business operation
* An individual attitude with the ability to challenge the accepted norms and set new higher business standards
KEY RESPONSIBILITIES
* To support, influence and steer individual branch activity to deliver a safe, high quality & effective service, meeting business and statutory standards for each service the branch offers
* To motivate, mentor and support each branch manager - recognising under/over performance and facilitating appropriate actions (people & man management); adhering to good HR practice
* To maximise the revenue opportunity within existing contracts and customer relationships, achieving branch sales targets
* To ensure complete staff training within and across the branch network, managing & directing the area training resource
* To ensure each branch receives necessary central support and resources to maximise its performance
* To ensure all branches meet minimum statutory & legal requirements - all branches rated no less than 'good' or equivalent in external ratings in addition to improving internal quality scores
* To implement company wide changes and upgrades - be these for staff, users or processes
* To monitor branch performance through service user forums and open dialogue with purchasers/ contract departments
* To implement new business opportunities, in conjunction with the Business Development Managers
* To ensure compliance with and support of internal & external quality management systems
This role is being handled by McCarthy Recruitment, award winning specialist retail recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalized recruitment service of the highest quality.
Apply for this role now or find us online at:
* Web: br /> * Facebook: McCarthyRecruitment
* Twitter: UKRetailCareers
* Linked-In: company/mccarthy-recruitment
Senior Operations Manager in cart
£45k - £55k
per annum NOTTINGHAM, NottinghamshireMccarthy Recruitment Limited
Operations Manager - Permanent
Competitive Salary + Car
OUR CLIENT
As one of the UK's largest provider of home and health care, we recognise that the success of our company is based on two very important principles - our business is about the people we serve, and the people who deliver that service.
THE ROLE
The key KPI's for an Operations Manager in this business are to maximize the sales and profit performance of the sites, through the effective development and management of all site managers, company processes and sales opportunities.
You will be passionate people and the overall P&L performance achievement for your sites. Having already proven yourself in a management role, you'll be self-motivated, willing to lead by example and a great coach.
IDEAL CANDIDATE
The ideal candidate will have a commitment to people, process and ensure a fantastic customer experience every time. You will have the ability to motivate and coach your store teams and have an inspirational leadership style. The successful candidate will represent this brand in a positive and motivated manner in line with their strong core values.
* A proven track record of managing a successful area/cluster mangement
* A confident and effective communicator with excellent decision making skills
* Passion for people and delivering high levels of customer service at all times
* Ability to engage talent, build team spirit and challenge goals
* Demonstrating commercial awareness, providing information and analysis
* Strong planning and organisation skills with the ability to prioritise to achieve tangible results
* A high level of energy and personal drive for the attainment of corporate goals
* A balanced self-confidence in the ability to lead and direct with vision, a diverse group of colleagues with different skill sets
* Excellent interpersonal management skills with the ability to achieve strategic goals through other people
* The nature to positively seek opportunities to develop self and management colleagues of the future
* The ability to be resilient under pressure and seek constant challenge whilst retaining care for every detail in the business operation
* An individual attitude with the ability to challenge the accepted norms and set new higher business standards
KEY RESPONSIBILITIES
* To support, influence and steer individual branch activity to deliver a safe, high quality & effective service, meeting business and statutory standards for each service the branch offers
* To motivate, mentor and support each branch manager - recognising under/over performance and facilitating appropriate actions (people & man management); adhering to good HR practice
* To maximise the revenue opportunity within existing contracts and customer relationships, achieving branch sales targets
* To ensure complete staff training within and across the branch network, managing & directing the area training resource
* To ensure each branch receives necessary central support and resources to maximise its performance
* To ensure all branches meet minimum statutory & legal requirements - all branches rated no less than 'good' or equivalent in external ratings in addition to improving internal quality scores
* To implement company wide changes and upgrades - be these for staff, users or processes
* To monitor branch performance through service user forums and open dialogue with purchasers/ contract departments
* To implement new business opportunities, in conjunction with the Business Development Managers
* To ensure compliance with and support of internal & external quality management systems
This role is being handled by McCarthy Recruitment, award winning specialist retail recruitment consultancy covering the whole of the UK. McCarthy is like no other recruitment agency you will have worked with, our difference is our commitment to providing a professional and personalized recruitment service of the highest quality.
Apply for this role now or find us online at:
* Web: br /> * Facebook: McCarthyRecruitment
* Twitter: UKRetailCareers
* Linked-In: company/mccarthy-recruitment
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