[Full-time] Front Office Assistant at PDC Africa

Our client is in hospitality industry. Personal Development Centre is recruiting a highly motivated Front Office Assistant.

Duties
Go through the arrival list and confirm on the nature of the booking, if the guest has been booked
for either bed and breakfast, half board or full board and also if the payment will be done by
the guest or his/her booker.
• Check with the housekeeping department that the room is ready for occupation then assign rooms
in accordance to the guests’ special requests and issue room keys.
• Ensure that she has retained a copy of the guest’s identification documents, extra guests included.
• Liaise with the porter to deliver luggage to the rooms
• Brief guests on what their booking entitles them and other facilities they can take advantage of at
the Hotel. Brief the guest too on payment modalities especially if they’re paying for themselves.
• Note requests for wake-up calls, transport arrangements, guest laundry and other general guest
requirements.
• Settle guests’ complaints with tact and diplomacy and where necessary involve the Guest Relations
Manager or the Duty Manager.
• Communicate with other departments regarding group and VIP check-ins.
• Ensure that walk in guests pay for accommodation at check in.
.Any other duties as assigned by Management

Qualifications
- Diploma in Guest Relations or Administration or Hotel Management.
- Working knowledge of Ms Excel, Ms Word, and if possible Micros Fidelio (though this can be trained).
- At least 2 years experience in a guest facing role.

Deadline: Wednesday 28th March 2012

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