Travel Company Limited Ltd: Key Accounts Manager Job in Nairobi, Kenya

Employment Type: Full Time

Summary

Our Client a ground and air travel company in Kenya is seeking a Key Accounts Manager to do sales and marketing of air ticketing and travel management services to generate maximum revenues, expand market share and achieve company’s profitability targets, while providing outstanding service to customers and ensuring customer escalations and complaints are dealt with efficiently and conclusively.

Duties & Responsibilities

Sales & Marketing Duties

Responding to various tender requests from a variety of sources with regards to Air ticketing and Travel Management services;Follow up on sales leads, call on clients and solicit business;Planning and managing direct marketing campaigns;Building and maintaining relationships with existing customers through regular review visits and constant communications;Acting as a contact between the company and its existing and potential markets;Gathering market and customer intelligence;Advising on forthcoming product developments and discussing special promotions;Gaining a clear understanding of customers' businesses and requirements to enable accurate audience and presentation targets;Gaining a clear understanding of the products, market environment and benefits related information;Reviewing own sales performance - ensuring sales targets are met;Assist in various branding initiatives for the company including corporate branding;Marketing support activities & other collaborative duties with the Tours Department;Preparation of marketing presentations to corporates as need arises;Maintenance of databases and database usage;Customer Relationship Management Duties
Providing help and advice to customers using the organization’s products or servicesCommunicating courteously with customers by telephone, email, letter and face to face Handling face-to-face enquiries from customersReviewing customer surveys and sending reportsInvestigating and solving customers' problemsHandling customer complaints or any major incidentsKeeping accurate records of discussions or correspondence with customersAnalyzing statistics or other data to determine the level of customer service providedVisiting customers to provide a one-to-one service;Developing feedback or complaints procedures for customers to useDevelop long-term customer relationships and achieve customer satisfaction goals.Requirements

The successful candidate will have:

Business or marketing-related degree;At least 3 years progressive working experience in sales & marketing;Experience in product launches and branding;Customer care skills;Excellent communication skills both oral and written and ability to communicate well with people of all levels;Must be self-driven and able to meet deadlines;High level of professionalism, enthusiasm, and a “can do” attitude;Works with minimal supervision and stress tolerant;Persuasiveness, innovation and judgmentAdded advantage to those experienced in sales & marketing and business development in the Travel Industry.If your background, experience and competencies match the above specifications please send a cover letter, your detailed CV indicating daytime telephone numbers, address and names of three referees to keyaccontsmanager@gmail.com to reach us not later than 21ST March 2012.