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The optimum candidate would be a multi vendor optimization expert sitting in central team. This expert will provide direction, guidance & up skilling to the NPO engineers in different countries who will work on the KPI improvement plan.
Responsibilities:
· Management of Services KPI based on agreed SLAs, audit & further fine tuning of the network based on the assessment of the network.
· Verify/implement optimization process for immediate verification of RAN network quality and performance after upgrade and swap activities.
· Prepare optimization process to improve the efficiency and deliverables of the team.
· Primary interface with customer central team for any KPIs/SLAs & exclusion management.
· Provide technical guidance and direction to the MS NPO team in different countries on a daily basis as required.
· Verify that the MS has qualified RF and Optimization teams necessary for the successful completion for quality assurance. For any gaps, prepare up skilling program.
· Establish an effective technical change approval management process for the network modernization & improvement program, so that all proposed changes are visible, reviewed and approved or cancelled.
· Monitor closely the agreed MS contractual KPIs and prepare an action plan for improvement.
· Discuss exclusion list with customer regularly to avoid any penalty in case of KPI degradation.
· Supervises milestone status reporting towards internal management.
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