Jobs in a Financial Institution in Kenya

A

leading financial institution in Kenya wishes to strengthen its team through

the recruitment of highly competent individuals to fill the following positions

within the organization and its Branches.

The

sought after individuals must have excellent work ethics, be result oriented

and team players.

 

Reporting

to the Head of Operations, the FOSA Managers will be responsible for the

overall performance and routine running of the FOSAs as set by the institution.
 

The

successful candidate will have excellent knowledge of FOSA / Banking policies,

procedures and services, credit principles, passion for customer service, sales

and administration.

Key

deliverables of the job include:
 

• Ensuring
  
  that members are handled in a professional, efficient and effective manner
  
  and that information is provided to all members and visitors in a timely
  
  and correct manner.

• Proactive
  
  recruitment of new members and aggressive marketing of the institution’s
  
  products to new! existing members to meet business targets.

• Ensure
  
  that the right people are placed in the right positions in order to reduce
  
  workload, overtime and staff turnover. 


• Effectively
  
  plan and conduct formal and on the job trainings to ensure that sufficient
  
  expertise is available to ensure work performance, sufficient knowledge of
  
  staff and their duties to conduct effective performance evaluations in
  
  accordance with the institutions guidelines.

• Effective
  
  administrative management of the loan facilities in compliance with the
  
  institution’s loan policy and procedures.

• Provide
  
  efficient management of the frontline service areas and the back office
  
  areas, to provide excellent customer service through the direct frontline,
  
  ensure proper cash control in the Teller and Cash Asset areas and ensure
  
  proper indirect support at the administration areas.

• Effective
  
  and efficient administration and management of the branch in compliance
  
  with the institution’s rules and regulations to minimise risk to the
  
  organisation.

Academic and Professional Qualifications:

• A
  
  Degree in Accounting / Business Management / Co-operative Management /
  
  Banking or related field.


• CPA
  
  (K), ACCA or ACA will be an added advantage.

Qualifications and Experience:

• A
  
  diploma in Communications, Business Administration, Co-operative
  
  Management or related field.


• Excellent
  
  customer service skills


• Excellent
  
  verbal and written communication skills


• Computer
  
  literate


• At
  
  least two years working experience in customer service.

Customer Service Executives

 
Reporting to the FOSA Operations officer, the successful Customer Service Executives

will be responsible for ensuring that members visiting the organization are

accorded exemplary customer service with all their queries and needs being

attended to in an efficient, effective and polite manner.  

Responsibilities

will include:

• Working
  
  diligently with other team members to ensure the provision of excellent
  
  customer service to all Branch Officials, members and the general public
  
  visiting the FOSA.


• Attending
  
  to Branch Officials, members and the general public’s queries verbally or
  
  in writing.


• First
  
  point of handling and resolving of all complaints within the FOSA.


• Escalation
  
  and follow up of members’ issues.


• Account
  
  opening for new members.


• Providing
  
  members and potential members with product and service information.


• Ensuring
  
  FOSA compliance with the Customer Service Charter.

Qualifications and Experience:

• A
  
  diploma in Communications, Business Administration, Co-operative
  
  Management or related field.


• Excellent
  
  customer service skills


• Excellent
  
  verbal and written communication skills


• Computer
  
  literate


• At
  
  least two years working experience in customer service.

Previous relevant work experience required.

Must have worked as a Customer Service Executive for at least three

years. 

Applications

for the above vacancies should be received on or before Wednesday 6th April,

2016 through the following address:

DN/A 1909
P.O. Box 49010 – 00100 GPO
Nairobi

Only shortlisted candidates will be contacted. 

Canvasing

will lead to automatic disqualification.