Co-operative Bank Agent Banker Job in Kenya

Agent Banker

At

Co-operative Bank, you’ll share in a commitment to excellence by

partnering with world-class managers, all with one unified vision of

taking it to the next level. 

We do this by hiring quality individuals with integrity, personal accountability, teamwork, excellence, and proactive thinking. 

If you exemplify our values and want to be part of something big, contact us today.

 

We

seek young and energetic individuals who have a passion and flair for

sales as well as being self-driven and results-oriented. 

The

ideal candidates should also be able to work with minimal supervision

and possess the ability to meet and exceed targets within strict

deadlines.

The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker. 

He/She

will be responsible for the growth of Agency Banking and Merchant

Acquiring business and will also be charged with the responsibility of

pushing transactions at the Agent and Merchant location by ensuring

optimal service delivery by the agents, their outlets and branches while

at the same time organizing and conducting frequent training for agents

and merchants.

The Role

Specifically, the successful jobholder will be required to:

• Drive
  
  agent recruitment in the specific region/cluster/branch as per the laid
  
  down standards and CBK Guidelines as well as track Agent transactions
  
  and performance.


• Supervise
  
  and appraise agent activities in the specific region, provide regular
  
  updates on the agent network and ensure Excellent Customer Service
  
  Delivery in the Agent Banking channels.


• Work
  
  with Training team to provide continuous one on one agent training on
  
  operations and product knowledge and also training & Awareness for
  
  agents on Anti Money Laundering (AML/CFT),


• Ensure
  
  observance of the Central Bank of Kenya Guidelines on Agent Banking by
  
  sensitizing Agents on the CBK provisions and need to comply with the
  
  same.


• Coordinate
  
  the internal approval/declaration process for specific agents with CBK
  
  and communicate to Agents the approval or declination by CBK.


• Execute
  
  Card business growth through Merchant Acquiring as well as relationship
  
  management with Merchants and driving Merchant Transactions and
  
  Turnover.


• Work with Card Business Acquiring team to resolve operational issues and to ensure adherence to VISA and MasterCard regulations.


• Carry out periodic visits to the Merchants to drive Co-op Bank POS usage and offer POS support to Merchants.


• Work
  
  with Marketing team to ensure visibility of Merchants and Agents and
  
  ensure relevant branding and signage for Agents banking outlets.


• Actively
  
  support product development and sales initiatives by branch through the
  
  identification of potential agents and coordinating joint marketing
  
  activities and cross-selling Alternative Banking Channels products.


• Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s
  
  degree preferably in a business related field coupled with KCSE mean
  
  grade C+ (Plus), with a C+ (Plus) in both Mathematics and English.


• Computer literacy is a must.


• Excellent communication skills both oral and written


• Previous sales experience in a financial institution will be an added advantage.


• A
  
  good knowledge of the Anti-Money Laundering Act, 2009, Banking Act and
  
  Prudential guidelines on Anti-Money Laundering issued under the Banking
  
  Act


• General awareness of the bank’s procedures, policies and guidelines.


• Thorough knowledge of end-to-end process of Agent Banking and related environment.


• Thorough
  
  understanding of the IT systems used for administration of Alternative
  
  Banking channels and especially the POS platform.

How to apply

 
If

you are confident that you fit the role and person profile and you are

keen to add value to your career then please forward your application

enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating

the job reference numberAB/ACD/2016 by 7th June, 2016. ​