Payment Industry Country Manager Job in Kenya

Job Title: Country Manager – Kenya
 

Industry: Payment Industry
 

Reports to: Managing Director
 

Job Purpose: To oversee scheme and service management
 

Key Responsibilities
 

Scheme Management

• Oversees the definition, communication, enforcement, revision and administration of our client’s Scheme rules and regulations


• Drives strategic projects to grow the acceptance and Issuance of our client payment tokens


• Actively supports and participates in Strategic product development for our client with a view to grow revenue and maintain market share in line with company’s objectives


• Works with cross-functional internal teams (Issuer management, sales, legal, marketing etc.) and partners to drive penetration of our client in focus segment

Country Management

• Represents our client in strategic partnerships and activities that grows the credibility of the brand in-country


• Defines CSR activities with Marketing and drives them from the scheme perspective


• Organizes and administratively drives the Advisory council in-country


• Plans and Organizes meetings-


• Council member communication


• Council member welfare


• Meeting feedback incorporation and documentation

Service Management

• Works with other in-house teams to deliver optimal product experience and back-end operations for the end customer


• Actively develops, defines, implements, executes, launches and manages specific products which directly interface with the end customer / cardholder


• Oversees product cluster management for direct-customer products by ensuring all products are working as designed


• Grows direct-customer products adoption and penetration

Customer Interaction and Engagement

• Actively oversees the communication and interaction with end-customers


• Delivers company strategic objective by influencing customer behaviour through communication and direct engagement

Education qualifications and experience requirement

• A good degree in Computer Science, Engineering or Social Sciences


• Master’s level –  added advantage


• Minimum of 8 years’ experience in a technical / operational role within the payment industry

How to Apply