Restaurant Operations Manager Job in Nairobi, Kenya

Duma Works is recruiting a restaurant operations manager for one of our clients; a leading and one of the fastest growing international fast food restaurant franchise.
 

Reports To: Management / Franchisee

Position Summary:

• The Manager performs and directs overall restaurant management.


• Directs staff to ensure that food safety, product preparation, and cleanliness standards are maintained.


• Maintains standards of restaurant safety and security.


• Recruits staff and oversees training program.


• Responsible for inventory and money control systems – may establish inventory schedules.


• Responsible for local marketing initiatives – may contact prospective customers to promote sales. Maintains business records.


• Exceptional customer service is a major component of this position.

Responsibilities

• All Tasks and Responsibilities outlines for Shift Leader.


• Completes and posts the staff work schedules.


• Recruits, rewards and terminates staff as needed.


• Communicates changes of food preparations formulas, standards, etc. to staff.


• Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.


• Maintains business records as outlined in the restaurants Operations Manual. Analyzes business records to increase sales.


• Supports local and national marketing initiatives.


• Identifies and contacts prospective customers to promote sales.


• Plans special events and promotions.


• Coaches and trains shift managers, and assistant managers, on operational excellence. 


• Helps to develop new hire orientation programs and rewards programs, monitors training processes to ensure quality training of employees. 


• Develops and maintains staffing levels for managers and assistant managers. 


• Implements management training.


• Ensures that correct operational procedures are followed and takes corrective action if necessary.


• Works with staff to achieve sales goals, using available reports to identify opportunities.

Prerequisites

Experience & Skills:

• 3-5 years of successful, operational management experience in a restaurant environment.


• Excellent communication, interpersonal, and conflict resolution skills.


• Basic math and accounting skills and strong analytical/decision making skills are needed; demonstrated achievement in staff selection, coaching and development.

Physical:

• Must be physically able to work any station in the restaurant when needed and to operate a computerized Point of Sale System/cash register.


• Position requires bending, standing, and walking the entire workday.


• Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.

How to Apply

Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “ 2342”, Your Full name &  Phone number e.g. 2342, Barack Obama, 07xxxxxxxxx. 

If you don’t follow these instructions, your application will not go through

Deadline for receiving applications: 26th August 2016

N.B.* When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an email alert asking you to take a basic screening test online or over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793.