Debt Collector Job in Kenya

Our client is currently recruiting a Debt Collector.

Responsibilities

·        
Possess investigative techniques and

processes to identify the true reason for delinquency

·        
Communicate clearly, concisely and

effectively both verbally and written.

·        
Prepare and/or process documents;

review for accuracy and completeness; update information and/or evaluate

against policy

·        
Maintains up-to-date customer contact

information in the collections systems.

·        
Required to initiate external contact

with customers and may perform advanced loss prevention activities

·        
Understand and demonstrate the

principles of the Company’s Mission, Vision and Values.

·        
Contact customers via

outbound/inbound phone calls and other means of communication to secure balance

of debt by negotiating payment terms and methods.

·        
Utilize various means of skip tracing

to locate customers.

·        
Record and update full and complete

account information to aid in account resolution.

·        
Negotiate re-payment with debtors by

form of payment in full, settlements and / or payment arrangements.

·        
Follow up on promise to pay and

payment commitment accounts to ensure a positive resolution and client

satisfaction.

·        
Meet monthly collection targets as

assigned by management.

Qualifications

·        
Degree in Business Related Studies

·        
CPA Qualified

·        
Minimum 2 years’ experience in

unsecured or sub-prime debt collections is preferred.

·        
Ability to read, write and speak

fluent English.

·        
Strong written, verbal, active

listening and phone communication skills.

·        
Ability to communicate effectively

and in a professional manner.

All job applications can be made via

the link attached to the job tiles or by sending an email of their CV to jobs@alternatedoors.co.ke with the subject of the email being the job they

wish to apply for.