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Medecins Sans Frontieres Belgium is looking to fill the position of a Patient Support Activity Manager (Kibera) for our Kenya mission, based in Nairobi County.
The successful candidate will be under the direct supervision of the Project Medical Referent with technical support / supervision from the Field Coordinator.
Duty Station / Mission: Nairobi, Kenya / MSF Belgium
Duration: Fixed term contract, extendable
Objective of the Position:
Elaborate the overall patient support activities strategy.
Ensure that Patient support activities are within the defined project minimum package of activities with specific attention on a smooth complementarity between the three components (Health promotion, Counselling and Social work) and avoid overlap.
Ensure cohesion and smooth communication flow between the three components and coordinate the overall management patient support activities as a comprehensive package.
Ensure collaboration with community representatives, patients networks and partners.
Tasks & Responsibilities:
S/he will perform the following main tasks, among others:-
Manage the Patient Support Department activities: supervision of staff, delegating tasks, coaching, etc.
Be the technical link in the PS department; Social Work, Mental Health, Health Promotion and medical teams in the clinics and project (give briefings, debriefings).
Review Patient Support component integration, tools, activities, strategy.
Analyze challenges in the implementation of patient support activities and propose practical solutions.
Lead the development, promotion and ensure the implementation of the agreed patient support policy and strategy adapted to the Kibera project context, with input from medical teams.
Give quality support to (SW, MH, HP) teams.
Qualifications & Requirements:
Education: Degree in relevant field (Human Sciences in sociology, anthropology, psychology).
Experience: At least 2 years of professional experience in similar/ related Patient Support Activities.
Skills/ Competences: Ability to train/ coach other staff, diplomatic, cultural sensitive, patient, flexible; proactive, attentive to details, problem solving and organizational skills; ability to maintain confidentiality; ability to work in a multidisciplinary environment with proactive attitude.
Language: Proficiency in written and oral English & Swahili.
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