Training & Documentation Manager Job, Current Communication Jobs Kenya 2021, 


Our client in the ICT industry is currently looking to hire a Training & Documentation Manager.


Responsibilities



  • Produce high-quality, on-time communications in support of new product features. Translating complex and technical information into an intuitive and clear format.

  • Produce marketing communications material. This content may include announcements of new product features, print & online ads, press releases, product sheets, and company flyers/brochures.

  • Create multimedia content for inclusion in communications. This content may include video footage and tutorials using Adobe Captivate software, Flash animations, etc.

  • Leverage basic understanding of software development lifecycle to support development of various technical documents that includes but is not limited to requirements, specifications, and end user documentation.

  • Work Closely with Technical and Non-Technical Team Members

  • Create Diagrams, Drawings and Charts to Explain Product Usage

  • Develop and Maintain Standard Operating Procedures

  • Write clear, understandable documents that follow the writing standards and processes defined by the operations department.

  • Interview the appropriate software engineers, support staff, and quality assurance personnel to understand functionality and to determine the documentation needs throughout the project lifecycle.

  • Interact with relevant internal and external clients for training information.

  • Participate as project lead if requested and provide regular interaction with other project leads on work assignments and schedules.

  • Assist in answering Request for Proposals (RFP)

  • Develop training material.

  • Complete editorial reviews of peers’ documents


Qualifications



  • Bachelor’s Degree in communication or equivalent.

  • Must have writing experience using various desktop publishing applications (such as Frame Maker and Word) within a software development environment.

  • 3+ years of experience with MS Office products

  • Must have experience producing various types of documents such as end user guides, online help systems, quick reference cards, reference manuals, and functional specifications.

  • Document planning, research, writing and editing proficiency.

  • 3 years of experience in training and proposals writing.


How to Apply


Please send us your CV to jobs@alternatedoors.co.ke


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