Customer Care Officers Jobs in Kenya - KWFT

KWFT Insurance Agency a
subsidiary of Kenya Women Microfinance Bank, would like to announce a vacant
position in the capacity of

Customer Service Officers

• Requires a self driven individual who can work
  with minimum supervision 


• Good presentation Skills. 


• Should be equipped with Market Knowledge, Quality
  Focus, Problem Solving Skills, Communication and Documentation
  skills.


• The applicant will be required to hold a business
  related University Degree – B.Com (Marketing option or Finance) or B.
  Ed (Business Administration option), or Diploma in Co-operative
  Management, Marketing or  Business Administration


• A minimum experience of 1 year in sales in the
  Finance industry is required.

Responsibilities

• Answer customer inquiries via phone, email, and
  in-person.


• Direct customers to online resources.


• Update customer records in the system, including
  notes about interactions.


• Pitch ideas for improving customer care.


• Create and maintain reports about customer
  interactions.

How
To Apply

Interested applicants
should send their application and updated resumes with daytime contacts and
referees to hrd@kwftbank.com