Front Office Job in Kenya

Job Description

Job Title; – Customer Service
Assistant-Front Office

Reports to; – Customer
Service Manager

Responsible for; –
Hosting walk-in clients and Visitors & Customer Service Excellence.

Duties &
Responsibilities

The primary function of
this position is to be the face of the company as the first contact of the
company. Ensure presentable appearance, front office and atmosphere, and
reconciliation of all front office and showroom activities in liaison with
other Staff Members & Management as outlined below: –

FRONT OFFICE
MANAGEMENT

• Manage front office i.e. ensure clean and
  presentable front office area.


• Receive and direct walk INS to the appropriate and
  respective department and staff member in a friendly and hospitable
  manner.


• Make inbound and outbound calls and maintain an
  updated database of the same for staff requirements and debtors follow up.


• Capturing contact details for all visitors to the
  company.

SHOWROOM
ADMINISTRATION

• Follow up with showroom team on the life cycle of
  an inquiry to ensure client is served to optimum


• Support showroom in maintaining and updating stock
  movement


• Support and assist showroom team in enhancing
  cleanliness and tidiness in the showroom



• Make Cold calls to clients as per database
  generated for leads

COLLECTION OF CUSTOMER
FEEDBACK

• Answering client’s questions and
  addressing/escalating complaints as customer service support.


• Maintain front office customer feedback
  forms/summary for walk-in clients.

DATABASE CREATION

• Assist in generating and researching new databases
  for market segments against directories and references for events, cold
  calls etc.


• Market Intelligence on Competitors, Market Trends
  etc.

NEWS REVIEW AND TENDER
UPDATES

• Share news updates related to company industry
  focus and tenders for bidding and application


• Any other duty assigned by your
  supervisor(s) in relation to your position.


• Chair and coordinate showroom meetings on a weekly
  basis on inquiries and action points

Qualification desired:

• Undergraduate degree in Business related field


• Aged between 27 years- 30 years


• Work experience of 2 years and above in front
  office and has sales knowledge


• Proficiency in English (Oral and Written)


• Solid knowledge of Ms office particularly excel
  and powerpoint


• Excellent communication and people skills


• Good organizational and multi-tasking abilities
  and problem solving

How to Apply

If you are up to the
challenge, possess the necessary qualifications and experience, kindly send
your  detailed CV quoting the job title on the email subject (Customer
Service Assistant-Front Office) to: vacancies@jantakenya.com on or before 19^th  September
2021.