Customer Care Job in Kenya

Customer Service Representative

We currently have an
exciting career opportunity for a Customer Service Representative within Jubilee
Health Insurance Limited. The position holder will report
to the Digital Transformation and Customer Experience Manager and
will be based at Head Office in Nairobi.

Role Purpose

The job holder will be
responsible for attending to customer’s and provider queries by determining
their requirements, answering to these inquiries, resolving problems, and
fulfilling customers’ requests.

Main Responsibilities

• Respond
  to potential/existing customer inquiries by providing and/or clarifying
  with the desired information.


• Inform
  clients by explaining procedures and answering questions through inbound
  calls.


• Resolves
  complaints by clarifying issues and exploring answers and alternative
  solutions, implementing solutions, and escalating unresolved complaints.


• Complaints
  management by proper escalation of client queries through the CRM system.


• Ensure
  strict process compliance in line with the business lines objective.


• Selling
  additional products by recognizing opportunities to cross-sell or up-sell
  new benefits.


• Maintain
  and improve quality results by adhering to standards and guidelines,
  recommending improved procedures.


• Complete
  call logs.


• Follow
  up on any issues raised by providers.


• Generate
  reports on the various engagements and feedback collected.


• Support
  other Voice of the Customer campaigns when needed.

Key Competencies

• Customer
  Service orientation


• Data
  entry skills


• Listening
  skills


• Phone
  Skills


• Verbal
  communication


• Adaptability


• Attention
  to detail


• Good
  Interpersonal relationships


• Ability
  to Multi-task

Qualifications

• Graduate
  from a recognized university


• Medical
  professionals have an added advantage.


• Proficient
  in the use of Microsoft Office suite and packages

How to Apply

If you are qualified and
seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job
Reference Number and Position by 12^th May
2022 Only shortlisted candidates will be contacted.