Senior Manager – Revenue Assurance at Safaricom Kenya

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.

About Job

Reporting to the Head of Business Assurance the position holder will provide independent and reliable assurance to the business that revenues due to the company are accurately captured and billed through proactive management of the implementation, execution and monitoring of Revenue Assurance (RA) controls as per RA Charter.

Responsibilities

• Build a robust Revenue assurance model to improve revenue management controls for key revenue streams (Voice, SMS, Data & M-PESA)as per RA controls documentation


• Manage the implementation, execution and monitoring of automated billing Assurance controls for new revenue growth areas.


• Oversee Financial Service Assurance that include M-PESA billing assurance, M-PESA airtime distribution, M-PESA Agents commission and e-value reconcilliations


• Ensure that all rating and billing systems are accurately set up and are aligned with the approved business rules to ensure minimal revenue loss.


• Ensure network configuration audits of the key revenue generating elements (M-PESA Platform, Convergent Billing System (CBS) Mobile Switching Centre nodes (MSC, SMSC, USSD & SMPP gateways, GGSNs, SGSNs switches etc.) are performed with a view of detecting configurations that may lead to revenue leakages


• Assess all risks impacts and ensure implementation of effective controls into new and existing products, promotions and services


• To ensure that all new products and services are adequately tested, all revenue generating systems are appropriately configured and partner payments for all key products and services are accurately computed.


• Continuously monitor compliance to approved product & services business rules, policies and procedures and guide the respective business functions to implement actions to address areas of non-compliance


• Ensure that adequate change management procedures and end to end reconciliations are performed from switch to Billing elements.


• Manage the development of appropriate processes and procedures that will ensure all key revenue streams are tracked, and deviations in revenues are explained.


• Assurance and monitoring of roaming and Interconnect through daily reconciliations of the same to RA system to the source systems and timely error management reviews


• Champion top ups/voucher IN reconciliations, deferred revenue reconciliation analysis to support the balance in the accounts with the source systems (UVC/IN) data


• Ensure that churn is monitored and correlations between churn and our entire products milestones are explained.


• Continuously review the operating environment to identify new and emerging risks and advise the organization on the various means to mitigate the identified risks


• Support the Finance division in achieving complete and accurate daily revenue reconciliation between BI, ERP and RA system.


• Take leadership in internal and external audits and follow up implementation and closure of issues both in reports and Team Central


• Lead and manage the section’s team, ensuring the team have clear priorities and direction and remain motivated by providing inspirational leadership and coaching


• Increase the employee engagement index for the revenue assurance team in line with mission

QUALIFICATIONS

Professional / Technical qualifications

• A graduate with a degree in IT, Engineering, Financial Systems, Economics, Commerce or related field.


• Professional certification in Auditing, Accounting, Risk Management or Information Systems will be added advantage


• Relevant post-graduate education is an added advantage


• Have at least 6-7 years’ experience in Assurance, Risk Management and/or Management of Business Process Improvement


• Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.


• Capability to accumulate, summarize and interpret risk reports from business units, support units and assurance units.


• Have strong business acumen and highly developed commercial experience


• Experience in strategic decision making


• Highly developed interpersonal and communication skills


• High level experience and skills working with stakeholders


• Ability to analyze significant amounts of data and information and distill it to the key points that help Senior Management analyze risk in a given situation.


• Strong IT skills


• Strong Risk Analysis skills


• Attention to detail


• Capability to accumulate, summarize and interpret risk reports to business units, support units and assurance units.

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