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May 10, 2022

Training Manager E-HR (Internal) at Aga Khan University (AKU)


The Aga Khan University is a private, autonomous university that promotes human welfare through research, teaching and community service initiatives. Based on the principles of quality, access, impact and relevance, the University has campuses and programmes in Kenya, Tanzania, Uganda, the United Kingdom, Afghanistan and Pakistan. Its facilities include teaching hospitals, Faculties of Health Sciences with Schools of Nursing and Midwifery and Medical Colleges, Institutes for Educational Development, an Examination Board and an Institute for the Study of Muslim Civilisations. The Graduate School of Media and Communications, the East African Institute, the Institute for Human Development and the Kiswahili Centre have been launched recently while several Graduate Professional Schools and Faculties of Arts and Sciences are to be set up in Pakistan and East Africa. Through its needs-blind admissions policy, the University imbues the most promising leaders and thinkers of tomorrow with an ethic of service and the skills to help communities solve their most pressing challenges. The Aga Khan University is one of nine agencies in the Aga Khan Development Network.


Summary



Reporting to the CMIO, the Training Manager will work in collaboration with the EHR business process teams, clinical and organisational teams, HIS/HER Program Director and client personnel to implement an effective training program for each of the E-HR applications.


Responsibilities



  • Create the training calendar/catalogue of available training for end users

  • Assist all core teams in implementing EHR training plans, best practices and future changes and integrations

  • Assist in designing and maintaining application curriculum for all training plans

  • Coordinate and manage attendance rosters and completion status for all types of trainings, eLearning and instructor led sessions

  • Promote user compliance to training initiatives applicable to their learning platform and audience by monitoring/reporting on completion status

  • Consolidate and update appropriate systems to enable prompt and accurate recording of the training records for learners

  • Escalate potential roadblocks to CMIO and HIS/HER Program Director and provide plans to resolve or mitigate the impacts to the training plan

  • Create all go live training support strategies and post-live training plans

  • Collaborate with all core teams to better understand the impact of the cultural changes associated with Electronic Health Record System.

  • Act as the primary training contact for core team leaders / SME’s throughout the implementation of optimization

  • Working with AKU team members to maintain super user strategy and training requirements for implementation and optimization

  • Create a strategy and plan for new content for Learning Management Systems

  • Manage the training content upload/creation into Learning Management Systems

  • Support the assessment on budgetary and staffing implications of all training of end-users, which will include the impact training will have on the overall business performance of the organization

  • Prepare full current state assessment with gap analysis on what will be needed for training rooms and end user training for each phase of delivery

  • Work collaboratively with AKU wide colleague on improvement opportunities.

  • Foster a collaborative working relationship with E-HR and integration suppliers, AKU and project teams in order to achieve the goals post live

  • Work with HIS/HER Program Director and other stakeholders to execute a training strategy for across AKUH Kenya

  • Provide thorough status reports to HIS/HER Program Director and relevant stakeholders


Requirements



  • Must have a higher diploma in a clinical background preferably in Nursing plus five years of work experience

  • Excellent communication skills

  • Excellent presentation skills

  • Excellent written skills

  • Experience in coaching/leading/delivering training

  • Management/supervisory responsibility




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