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Assistant Front Office Manager
Job Description
Assistant Front
Office Manager
- Inspiring and engaging. As an Assistant Front Office Manager,
you will be responsible for the day-to-day operations of the Front Desk,
Guests Service and Royal Service departments with a primary focus on the
overall operations of the Front Desk.
What is in it for you:
- Employee benefit card offering discounted rates in Accor
worldwide - Learning programs through our Academies
- Opportunity to develop your talent and grow within your
property and across the world! - Ability to make a difference through our Corporate Social
Responsibility activities, like Planet 21
What you will be doing:
- Responsible for the day to day operations of the Front Desk,
Guest Services and Royal Service departments with a primary focus on the
overall operation of the Front Desk. - Manager on Duty serving as a resource and support to all
departments in the absence of a Department Head and Executive Committee
Members. - Leads and coaches the Front Office team towards achieving the
highest levels of exceptional guest service and colleague satisfaction
results, through the application of all Corporate and property standards
and policies. - Spend a minimum of 50 percent of daily time in the Lobby and
public spaces conducting audits and inspections, monitoring, coaching and
managing the Front Office Team to ensure exceptional guest service. - Oversee group business, reviewing and ensuring details of
convention resumes are met and serve as a liaison with the conference
convenors. - Review arrival reports and VIP reports to ensure all special
requirements are met or exceeded. - Strong focus on development and implementation of
departmental goals and projects in the areas of occupancy and yield
management, guest service and standards, health and safety, and employee
engagement. - Actively seeks feedback from colleagues and guests and
follows up by taking appropriate action. - Ensure effective utilization and productivity of all
employees in the Front Office, including involvement in forecasting,
payroll, scheduling and adhering to budget parameters - Have an excellent working knowledge of the hotel/union
collective agreement to effectively lead within our unionized environment. - Developing an enthusiastic and guest driven Front Desk team
through recruitment, performance appraisals, recognition and incentive
programs, communication meetings, and additional career development. - Continuously Committed to provide excellent service and
exceed guests expectations - Excellent departmental and inter-departmental skills by
building strong relationships with all departments within the hotel - Member of the Emergency Response Team and knows all emergency
procedures and general crisis situation management, including knowledge of
the fire panel. - To ensure Front Desk team adhere to cash activity and house
bank agreement, responsible for float held and conducting all procedures
as stipulated in the Rooms Accounting Standards. - Ensure a safe work environment is maintained at all times and
that all colleagues are committed to working safely. - Participates and demonstrates leadership on Hotel Committees.
- Seeks feedback on guest satisfaction and responds to guest
complaints, completes follow up on the Manager on Duty Pass-on, and
resolves problems in accordance to our corporate values, mission and
vision within a timely manner. - All other duties assigned by Front Office Manager
Qualifications
Your experience
and skills include:
- Service focused personality is essential and previous
leadership experience required - Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with
all stakeholders - Communicate thoughts, actions and opportunities clearly with
strong networking skills - Ability to lead by example, believe in a strong team culture
and set the scene for high performance
How To Apply
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