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Aug 30, 2023

Manager, Strategic Communications and Knowledge Management


Country: Kenya

Organization: Concern Worldwide

Closing date: 6 Sep 2023

Job Title: Manager Strategic Communications and Knowledge Management


Reports to: Chief of Party


Job Location: Nairobi with frequent visits to project areas (Candidates must be legally entitled to work in Kenya at the time of application - National Position)


Contract Details: Fixed Term Contingent on Award of Grant


Job Summary


Concern Worldwide seeks a Strategic Communications and Knowledge Management Manager for an anticipated USAID Feed the Future opportunity in Kenya.


The job holder will report to the Chief of Party. S/he will also work closely with the Deputy Chief of Party, Collaboration and Learning Adviser, Concern’s global Communications team, consortium members and other stakeholders.


Working as the Strategic Communications and Knowledge Management Manager, the job holder will support the design, development and implementation of high quality learning and knowledge management products, processes and systems for the Concern-led Feed the Future Activity consortium and play a key role in communicating achievements with our target audiences, ensuring that communications objectives are met.


Main duties & Responsibilities:


  1. Lead the design, development and use of suitable knowledge management and sharing systems and their components for this Activity.

  2. Produce any necessary guidelines for management and sharing of programme knowledge across Concern, and consortium members, partners and other stakeholders.

  3. Keep abreast of the latest developments in Knowledge Sharing, with a special focus on the development, humanitarian and advocacy work of international NGOs and update Senior management on same.

  4. Develop and lead the delivery of the Communications plan for the consortium for this Activity.

  5. Incentivise and support the documentation of learning among the consortium members, through the provision of guidance in accordance with adult learning, organisational learning and Results Based Management principles.

  6. Write, edit and proof read materials to ensure consistency and compliance with the Activity’s brand and donor guidelines.

  7. Maintain and commission communications materials including leaflets, brochures, banners and other branded products.

  8. Write high quality, compelling copy in a range of styles including for social media, websites and press releases program documentation pieces

  9. Work with external photographers, videographers and editors to commission and produce content including graphics and video on impact of the activity

  10. Develop and update website content and maintain dedicated social media accounts

  11. Respond to media enquiries and opportunities as they arise to provide a timely and accurate service to media contacts

  12. Negotiate, set-up and provide briefings for media interviews with Concern spokespersons

  13. Travel to programme locations to provide support in areas of expertise, depending on demand.

  14. The post holder will also be expected to carry out any other reasonable duties as are commensurate with the grade of this post.

Person Specification


Minimum Education, Qualifications & Experience Required:


  • Master’s Degree in Development/Humanitarian/Communications Studies or similar.

  • Minimum 4 years work experience in a similar role

  • Experience with systems of knowledge management and sharing in an international organisation, preferably an international NGO.

  • Ability to be consistent and diligent in basic knowledge management tasks with minimum supervision and adhering to high standards of quality.

  • Proven ability to facilitate the generation, distillation and capture of learning for sharing and use by others.

  • Proven ability and confidence to communicate, influence and negotiate with a wide range of internal and external stakeholders

  • Strong analytical skills with ability to distil key findings and learning from longer documents, both Concern’s and external.

  • Strong writing skills with the ability to be clear, well-structured and succinct.

  • Understanding of humanitarian principles and practice and the implications of a humanitarian mandate.

  • Excellent spoken and written English.

Others


  • Adhere to and promote the standards outlined in the Concern Code of Conduct and associated policies to their team, beneficiaries, and be committed to providing a safe working environment

  • Participating and contributing towards Concern’s emergency response, as and when necessary

  • Take all possible measure to meet Core Humanitarian Standards (CHS)

  • Any other duties as assigned by the Line Manager

Preference will be given to candidates who have:


  • Solid understanding of at least one ‘technical area’ from: food security, agriculture, nutrition, health, Equality, or WASH.

  • Experience with relevant capacity building and skills development initiatives.

  • Journalistic skills

  • Interest in and understanding of the key issues in development, and of the target groups with whom Concern Worldwide engages

  • Experience in the use of print design and video editing software packages

Competencies required:


This position will demand a highly motivated, committed and energetic individual who will be able to manage, engage others, influence and communicate effectively.


  • Effective management

  • Individual leadership

  • Communicating and working with others

  • Creativity and innovation

  • Influence, advocacy and networking

Safeguarding at Concern: Code of Conduct and its Associated Policies


Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s core values and mission. Any candidate offered a consultancy opportunity with Concern Worldwide will be expected to sign the Concern Code of Conduct and Associated Policies as an appendix to their consultancy contract. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies. Additionally, Concern is committed to the safeguarding and protection of vulnerable adults and children in our work. We will do everything possible to ensure that only those who are suitable to do consultancy work or volunteer with vulnerable adults and children are recruited by us for such roles. Subsequently, being hired as a consultant with Concern is subject to a range of vetting checks, including criminal background checking.


Concern’ is the trading name of ‘Concern Worldwide’, a company limited by guarantee, registered number 39647; registered charity number CHY 5745, registered in Ireland, registered address is 52-55 Lower Camden Street, Dublin 2, Ireland. Follow Concern online: www.concern.net


How to apply

Interested candidates, who meet the above requirements, should send a detailed CV with three referees and Cover Letter Only to nairobi.hr@concern.net with the subject of the email as "Manager Strategic Communications and Knowledge Management’ on or before Wenesday 6th September 2023. Only short-listed candidates will be contacted for interview.


Concern Worldwide is an equal opportunity employer and does not charge a fee at any stage of the recruitment process (for application, written test, interview, training, medical examination etc.) nor act through recruitment agents. This is applicable for all opportunities including staff and interns.


Your Personal Data


During this job application, you will provide Concern with your personal data. Concern takes its responsibilities towards this personal data very seriously and is committed to complying with all relevant data protection legislation.


Concern receives a substantial amount of funding from external donors each year. Increasingly donors are introducing requirements whereby future funding is conditional on ensuring that the name of any employee or volunteer (existing or new), does not appear on terrorism lists generated by the European Union (List of person, groups and entities to which Regulation (EC No. 2580/2001 applies), the US Government (Office of Foreign Assets Control list of specially designated Nationals and Blocked Persons) and the United Nations (Consolidated List). Any offer of employment (either paid or voluntary) with Concern Worldwide will only be made following a successful clearance check being conducted on the applicant and such checks may be updated periodically during the course of the period of employment.


By submitting a formal application for paid or voluntary employment to Concern, you agree to Concern carrying out a clearance check as outlined above and that Concern will not proceed to recruit you should your name appear on any of the aforementioned lists


In certain circumstances, donors may request that personal data relating to employees to work on the activities that they fund be provided directly to them - so that they can perform their own counter terrorism checks. This may involve transferring some basic personal data outside the EEA. It will be a condition of your employment contract that Concern be allowed to share this information with institutional donors for these purposes.


For additional information please consult our website or contact the Human Resource Division in our Head Office.


You have certain rights under data protection legislation. For more information on how to exercise those rights please visit www.concern.net/about/privacy


Please only apply for this position if you are satisfied with the proposed processing of your personal data as outlined above.

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