IT Jobs Kenya

An ICT firm is looking for suitable candidates to fill the following positions:

1. Systems Administrator

The Job:

The successful candidate will provide assistance to the SSA on all call centre, on site and remote IT technical support and network administration to our customers and within the organization, with responsibility for the full life cycle of incidents and problems.

The position will require close working with all departments within the organization

Key Tasks:

* Resolving Incidents and Problems through Technical Escalation
* Using existing skills and knowledge as well as appropriate support resources to find resolution to customer incidents
* Implementing fixes and solutions where appropriate, either via discussing directly with customer, via calls/SMS, email, remote control or on site
* Escalating calls to GSM Networks, PDNOs etc
* Visiting customer sites to implement fixes
* Visiting customer sites to perform proactive support tasks and post installation hand over
* Administering customer networks as part of managed services provision
* Analyzing and reporting on call performance and server health checks

Requirements:

* B. Sc in CS/IT or related field or equivalent experience
* Experience in working for an ISP is key. Only candidates with this will be contacted.
* The ability to demonstrate IT support and Customer facing skills
* Excellent analytical and troubleshooting skills for problem resolution
* Good literacy and report writing skills and be able to provide examples from previous IT Projects where appropriate
* Excellent interpersonal and verbal communication skills and the ability to generate strong and lasting relationships with our customers
* Administer Linux (Debian based) and *BSD servers
* Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs
* Administer services including: Apache, LDAP, SAMBA, Postfix, MySQL, subversion etc
* Database administration, preferably MySQL or PostgreSQL
* Fluent in a scripting language (preferably Perl/Python)
* Extensive experience with TCP/IP networking and common network protocols
* Excellent time management and task prioritization skills. The ability to work under pressure is a necessity.
* A passion for technology
* Excellent understanding of Networks, Protocols and Internet Technologies
* CISCO qualification(s) would be desirable, however knowledge, interest and awareness of CISCO products is essential
* Awareness of SMPP would be a benefit
* Awareness of working with Service Level Agreements
* Driving license required

2. Certified Wimax Installer

The job:

The position exists to deliver VSAT, Wireless & Fiber installations and offer end user support to customers in the market.

Key Tasks:

* Install and maintain Computers Wireless Network
* Manage technical escalations
* Perform all work associated with testing, troubleshooting, alignment, modification and operation of the relevant network equipment
* Interface with clients and vendors for network support and repair activities
* Must be able to work at height on towers and have proven experience in installation and rigging.
* Configure and maintain networking equipment: firewalls, routers, managed switches, VPNs

Qualifications:

* KDN Certification on WiMAX equipment installation and commissioning
* Diploma in telecommunications or a related field.
* Knowledge and ability to support windows, Linux, TCP/IP and cabling standards.
* Attention to detail and ability to meet strict deadlines with minimum supervision;
* Be highly analytical with good problem solving skills
* A team player and a result oriented individual
* Valid driving license
* 2 years previous experience.

Applications should be sent to info.orcabay@gmail.com by 18h March 2011.

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