Call Center Business Development Manager Job in Kenya

Call Center Business Development Manager

Responsible for prospecting, qualifying, negotiating and closing new accounts for any of the company’s service lines to new clients??

Able to think strategically and understand complexities of global call center operation and pricing.
Heading Business Development & Presales Team
Prepare Strategy for new avenues
Revenue generation in BPO Segment
Lead Generation/Proposal making
Oversee a team of direct and in-direct reports within an inbound and outbound call center environment

Ensures that the sales team effectively communicates the features and benefits of the Company's products, with a goal of achieving targeted sales and sales conversion ratios.
Exhibit an appropriate level of initiative and sound business judgment to address and elevate issues hindering the ability to effectively close sales.
Work closely with other areas within the Company to understand product features and marketing campaigns to effectively align messaging.
Provide expertise on continual process improvement of business process by maintaining up-to-date high-level knowledge of internal processes and products.
Analyze business unit performance via live and historical data requirements and make sound business decisions to achieve established sales performance goals.
Achieve service level standards, manage average speed of answer and call abandonment rate.
Support and adhere to all company personnel policies, and disciplinary action procedures.

Requirements:

Bachelor’s degree in Business Administration or MarketingMinimum of 7 years working in a call center or BPO environment3 year in sales and business development for a call center.Ability to meet targetsEmail CV and salary requirements to recruitment@odumont.com with “Call Center BDM” in the subject line