Kenswitch Customer Support Analyst Job 2015

Job Description

We seek a suitable candidate to fill the position below:
 

Customer Support Analyst
 

Summary of Duties & responsibilities:

Receiving, logging, closing and managing calls from clients via telephone & email

Resolve incidents/requests at first level as per the stipulated SLAs

Take ownership, follow up, and escalate outstanding requests and incidents to the relevant Technical team on behalf of the user and communicate progress in a timely manner

Maintain a high degree of customer service for all support queries and adhere to all service management principles;

Monitor the infrastructure network, user application systems and escalating identified faults to the concerned teams for restoration

Generate daily, weekly and monthly reports

Professional Qualification & Skills:

Bachelor Degree in relevant field from a recognized University

Knowledge of help desk management software and/or ITIL

Prior experience in a similar position in the IT industry is an added advantage

Flexibility and ability to work in a shift system

Excellent communication skillsoral & written

Self-initiated, team player with a passion for customer service support

How to Apply

If your experience and competencies match the above specifications please send your application letter & detailed CV to hr@kenswitch.com. 

Closing date for applications is 2nd October 2015.

Only shortlisted candidates will be contacted.

Similar Jobs Below

How to Apply – Mobile User

If your experience and competencies match the above specifications please send your application letter & detailed CV to hr@kenswitch.com. 

Closing date for applications is 2nd October 2015.

Only shortlisted candidates will be contacted.

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)