Outbound Telesales Executive Job in Kenya

Position: Outbound Telesales Executive

Position Summary:-
 

Outbound Sales Agent’s role will include:

• Handling calls from previous or existing customers and selling to them the various products by establishing relationships and building a great rapport


• Getting that sale and also upselling or cross selling other products or services, you will be in a target driven environment and up selling to customers.


• Make contact with businesses with full information on service / program.


• Make sales by offering the correct information and enrolling new customers.


• handle customers enquiries promptly, efficiently and professionally to fulfill the call centre’s expectations and meet the set service and sales target

Duties and Responsibilities:

• Contact designated clients with a target to enroll them in the program / Service.


• Increase sales by enrolling designated customers.


• Maintain customer experience levels within the quality standards stipulated.


• Handle objections by building rapport with customers.


• Record customer information and queries on the CRM.


• Adhere to Data Protection policy with regards to confidentiality of customer details.


• Adhere to escalation process as defined.


• Handle complaints in a polite and professional manner.


• Patiently listens and responds to customer queries.


• Understand and adhere to the escalation process.

Qualifications

• Certificate, Diploma or Degree from a recognised tertiary institution.


• Must posses 1-3 years of experience in sales


• Fluent in English with a clear accent (American/ British accent will be an added advantage).


• Minimum 2 years of relevant experience in sales environment.


• Experience in the technical sales  will provide an added advantage


• Knowledge of sales and marketing.


• Past experience in a call center will provide an added advantage

Skills and Competencies

• Fluent in the English Language, clear accent


• Good IT literacy skills


• Excellent communication skills – verbal and written


• Sales oriented mindset with a high degree of persuasion skills and maturity.


• Service orientation and social perceptiveness.


• Ability to remain composed while handling stressful situations


• Organized and meticulous in carrying out duties


• Maintains a high level of integrity and observes confidentiality of client data.


• Team player with pleasant disposition


• Well presented and tactful


• Numerate and  quick thinker


• Ability to multi-task

Candidates who meet the above criteria should send their CVs to hroperations.recruitment@gmail.com clearly indicating the position on the Subject line.