Customer Service Representative Job in Nairobi Kenya

Customer

Service Representative

Location:

 Nairobi

Industry: Logistics

Our client one of the world’s leading providers of integrated logistics with

offices in more than 100 countries is looking to recruit a Customer Service

Representative.

Duties and Responsibilities

• Directly
  
  responsible for processing orders for assigned customers based on current
  
  agreements and quality standards and communicates requests to Operations
  
  Department.


• Handle
  
  any after-hour issues that may arise.


• Establish
  
  and maintain a working relationship with assigned customers and their
  
  representatives while keeping Customer Service Manager informed of any
  
  problems or potential problems that may create any alterations to quality
  
  procedures.


• Communicate
  
  requests such as audits, visits and meetings to appropriate Departments.


• Responsible
  
  for completing and reporting month-end closing process as per the
  
  established guidelines and determined timeframe. This includes maintaining
  
  accurate inventory numbers on customer database throughout the month and
  
  works in conjunction with the Inventory Supervisor to resolve
  
  discrepancies.


• Organize
  
  and maintain files of assigned customer orders, completed and pending, as
  
  well as correspondence.



• Participate
  
  in any required regulatory, quality process, job enhancement, customer
  
  directed training or the preparation of special reports as required by the
  
  Customer Service Manager.


• Effectively
  
  manage large amounts of incoming calls and generate sales leads


• Identify
  
  and assess customers’ needs to achieve satisfaction


• Build
  
  sustainable relationships of trust through open and interactive
  
  communication


• Handle
  
  complaints, provide appropriate solutions or alternatives within the
  
  required time frame and follow up to ensure resolution.


• Keep
  
  records of customer interactions, process customer accounts and documents


• Follow
  
  communication procedures, guidelines and policies

• Diploma
  
  in Customer Service or any other related discipline.


• At
  
  least 3 years of relevant experience in a logistics company.


• Excellent
  
  communication skills, both written and verbal skills are essential for
  
  this role.


• Must
  
  be computer literate


• Candidate
  
  must be able to operate Microsoft Word and Excel programs efficiently.

To

apply, send your CV and cover letter to cvs@flexi-personnel.com before 15th

June 2016. 

Clearly

indicate the position applied for and your minimum salary expectation on the

subject line.

NB: Flexi Personnel does not charge candidates for job placement.