Dovey Pharma Marketing and Customer Relations Manager Job in Kenya

Dovey Pharma Limited is recruiting a Marketing and Customer Relations Manager 

• Managing cooperate clients accounts


• Bringing in new sales


• Develop and implement customer relationship policies and procedures


• Define and communicate customer relationship standards


• Oversee the achievement and maintenance of agreed customer relationship levels and standards


• Direct the daily operations of the customer relationship team


• Plan, prioritize and delegate work tasks to ensure proper functioning of the department


• Ensure the necessary resources and tools are available for quality customer relationship delivery


• Review customer complaints


• Track customer complaint resolution


• Handle complex and escalated customer relationship issues


• Monitor accuracy of reporting and data base information


• Analyse relevant data to determine customer relationship outputs


• Liaise with company management to support and implement growth strategies


• Co-ordinate and manage customer relationship projects and initiatives


• Ensure budget requirements are met


• Evaluate and performance manage staff


• Identify and address staff training and coaching needs


• He/she shall take all contacts of interested customers for follow up and sharing with the sales team.


• Preparation of proposals to prospective corporate clients requesting for a demonstration to their staff.


• Conduct market research to understand current market conditions and competitor information.


• Evaluate the productivity of the marketing events, advertising and promotional activities.


• Monitor, review and report on all marketing activities on a weekly basis.


• Maintain good client relationships and satisfaction through teamwork with sales people.


• Any other duties as may be prescribed from time to time by your supervisor.

Experience

• Skill in negotiating/presentation skills.


• Knowledgeable in computer.


• Previous experience in pharmaceutical industry.


• Diploma/Degree holder.

General: All applications should include a reliable email address, and day-time telephone contact and must be accompanied with a detailed curriculum vitae and copies of relevant certificates. 

Send your application to: – muiruri@doveypharma.com cc susan@gakenya.com hr@doveypharma.com so as to reach him not later than Friday 18th June, 2016.

Only shortlisted candidates will be contacted. 

Dovey Pharma is an equal opportunity employer.