IT Business Analyst Job in Kenya

Position: IT Business Analyst

Kes 50,000 gross
 

Job Duties and Responsibilities  
 

Support activities: 

• Work independently and proactively to manage customer issues and to ensure a positive customer experience 


• Manage issue escalation and resource scheduling  

Customer Management 

• Maintain customer communication, and regularly update Implementation managers 


• Manage customer expectations regarding issue priority, resolution time and workaround acceptance 


• Proactively communicate with customers to ensure a positive customer experience  

Diagnostic and Problem Solving Skills

• Have a problem solving approach to understanding the customer’s business and translating them to solutions within the software. 


• Be resourceful in leveraging internal knowledgebase, technical resources and knowledge from seniors when implementing solutions 


• Conduct detailed technical diagnostics of customer software issues  

Internal Documentation 

• Accurately document all customer interactions related to a implementations and software support for future reference and knowledge transfer 

Qualifications 

• Must have at least 2-3 years Technical/Finance work experience 


• Working knowledge of accounting or financial applications is an asset 


• An Accounting/Finance degree or diploma together with Technical Diplomas


• Accounting experience is a definite asset 


• Must have understanding of Microsoft SQL Server and database systems 


• Experience with virtualization VMware, Hyper-V technology is an asset 


• Superior communication and presentation skills 


• Strong organizational ability is required as the candidate will be required to manage multiple projects concurrently 


• Must have strong problem solving skills to diagnose and logically resolve customer problems using experience, good judgment, and acquired knowledge of the Software 


• Willingness to take on non-routine special assignments


• Must be comfortable working in a project environment interacting with senior level executives including CFOs, VPs and other line finance staff 


• Comprehension of financial concepts/ terminology is required  

How to Apply

 
Send your CV, detailed cover letter, to nftkenyajobs@gmail.com  using the subject line IT Business Analyst. 

Kindly state your current and expected salary.