Security Company Operations Manager Job Opportunity in Kenya

Job Title: Operations Manager
 

Section(s): Operations
 

Reports to: General Manager
 

Manages: Operations Officer, Supervisors and Guards
 

Job Function: Overall responsibility for day-to-day of the security and guarding operations of the business.
 

Job Description

• Professionally handle incoming requests from customers and ensure that issues are resolved promptly and thoroughly.


• Thoroughly and efficiently gather customer information, assess and fulfil customer needs to prevent termination of contracts.


• Continuously evaluate and identify opportunities to drive improvements in operations that positively impact on service delivery.


• Investigating and solving customers’ problems.


• Keeping accurate records of discussions or correspondence with customers


• Continuously evaluating operational processes to enhance the level of customer service company is providing


• Deployment of guards to various sites as is necessary.


• In consultation with the General Manager, promotion of guards to supervisor level.


• Training of guards including induction and regular refresher training.


• Resolving site issues that may arise.

Competencies & Personal Attributes

• Strong leadership skills


• Well proven problem solving and analytical skills.


• Strong communication skills.


• High degree of professionalism and integrity.


• Strong commitment to organizational excellence.


• Highly developed sense of responsibility.

Qualifications, Knowledge and Experience

Academic qualification/: Degree
 

Relevant professional qualification: N/A
 

Relevant experience: 3 years experience as an operations manager in a security company
 

Good working knowledge of MS office applications

We invite qualified candidates to email a cover letter and resume with job title as subject on email and stating current and expected remuneration to recruitment@firstafrica.org by 22nd June 2016.

Please note that only shortlisted candidates will be contacted.