Customer Service Agents Job in Kibera, Kenya

Customer Service Agents
 

Location: Kibera
 

Industry: Telecommunication

Our client, a highly innovative telecom company, with a vision to enable affordable mass-market voice and data communications in developing countries is seeking to recruit Customer Service Agents

Duties & Responsibilities

• Explain to customers company products and services


• Ensure client details are well captured in the system or documentation


• Make outbound calls and follow-ups on clients


• Ensure our clients receive exceptional after-sales service by helping them get the most from their device, and from their rate plan


• Receive inbound client queries and  resolving raised issues


• Ensure standard operating procedures (SOPs) are adhered to in handling customers


• Work closely with other departments in ensuring customer complaints are resolved in timely manner.


• Prepare accurate Daily, Weekly, Monthly customer service reports

Requirements and qualifications

• Must be a resident of Kibera


• At least a diploma / Certificate in business, communication or related course


• At least 1 year experience in telemarketing or call Centre customer service environment


• Understand the basics of handling customers


• Strong interpersonal and communication skills

To apply, send your CV and cover letter only to recruit@flexi-personnel.com or before close of business 5th August, 2016. 

Clearly indicate the position applied for and salary expectation on the subject line

NB: Flexi Personnel does not charge candidates for job placement.