2 Receptionists Jobs in Nairobi, Kenya

(REF: SkTP/HRA/REC/007/17) – 2 Posts

As Receptionist / Secretary, you are

responsible for ensuring the best image of the company is portrayed in all

aspects of company/client or visitor interaction and interstaff communications

routed through you. You shall therefore with due attention to detail, warmth,

courtesy and best practice of front office management be responsible for the

listed and other roles as shall be advised from time to time by management:

Responsibilities

·        
Assisting and welcoming, coordinating

and recording all walk- in clients and visitors.

·        
Managing and organizing the Office

and Meeting rooms to required standards, exemplifying professionalism and

diligence.

·        
You shall be responsible for timely

feed-back to clients via telephone, electronically, and from time to time,

physical mail where necessary. You shall
therefore monitor and manage all telephone communication, corresponding on all

enquiries promptly and efficiently while giving priority where needed.

·        
Work with senior management and

supervisors in leading the coordinating of staff meetings, preparing minutes

and distributing them to relevant departments. You
shall be fully responsible for the handling, maintaining and safe-keeping of

all company furniture and equipment relating to areas of your secretarial

duties as specified herein or as may be advised by senior management from time

to time.

·        
Responding to customer queries and

complaints tactfully and diplomatically and in an efficient manner while

escalating information to relevant action points and
monitoring responses from concerned parties where such information emanates

from your line of duty.

·        
Manage the presentation and use of

Meeting Spaces by ensuring the spaces are prepared ahead of meetings and

records of bookings and timings are well maintained so as not to cause conflict

of double booking or delay/frustration in meetings.

·        
Proactively monitoring stock on

utilities and toiletries, and keeping track of all bills related to

communications and escalate to senior management in a timely
manner to ensure disruption to office operations is mitigated against. You

shall therefore ensure timely submission to the finance officer for purchases

to replenish required stock.

·        
Developing and maintaining

progressive work relationships for client retention.

·        
Identifying customers’ unmet needs

and offering solutions and or escalating for appropriate action.

·        
Maintain a functional data-base of

client addresses, emails, telephone numbers, targeted organizations’ details,

updates as you may be advised by relevant
departments from time to time for purposes of achieving the company’s

objectives  in serving internal and external customers to attain required

service levels, sales, and revenue collection.

·        
Any other duties assigned by senior

management through your designated supervisor or authorized personnel.

Qualifications

·        
Diploma in front office operations or

related course

·        
Excellent oral and written

communication skills

·        
Excellent negotiate skills and be

able to think laterally

·        
Ability to coordinate and network

effectively

·        
Excellent computer skills, especially

in word processing and spreadsheets,

·        
Friendly and welcoming

·        
Ability to meet set deadlines

·        
Ability to deliver quality work

·        
Ability to work under pressure

·        
Be a team player

All applications should be addressed

to
Chief Executive Officer,
SkyTOP Technologies Ltd.
P.O. Box: 29766-00100
Nairobi, Kenya
Please send your applications to the email addresses specific to your post as

indicated below:

For more details click here