Assistant Customer Care Officer Job in Kenya

Reference No

KUCCPS 057/21

Job Grade VIII

Report To Manager, Corporate
Communication

Job Purpose

The job holder performs
customer service roles for the realisation of a satisfying and exciting service
experience for the Placement Service clients and stakeholders.

Job Responsibilities

• Handling inquiries through the call centre, the
  reception area and social media platforms regarding various issues or
  redirect them to the relevant office/officer;


• Maintaining customer register and complaints
  register as guided;


• Giving out information on the services offered by
  the placement service; and


• Assisting with the recording, filing and retrieval
  of customer service matters and complaints.

Minimum Job Qualification

• Have a minimum of three (3) years relevant work
  experience in the Public Service or in the Private Sector;


• Have a Diploma in any of the following: –
  Journalism, Mass Communications, Public Relations other relevant and
  equivalent qualification from a recognized institution;


• Be proficient in computer applications.


• Fulfill the requirements of Chapter Six of the
  Constitution; and


• Show merit and ability as reflected in work
  performance and results.

How
To Apply

Applications MUST be
submitted online through the Placement Service careers portal
careers.kuccps.net. Interested applicants are required to create a profile and
attach copies of their CV, academic certificates, clearance certificates and
testimonials before applying. The application deadline is August 12, 2021 at 5.00pm.

Click here to apply