Assistant Manager – Branch Operations & Compliance at Old Mutual Kenya

Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.

Responsibilities

• Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme


• Ensure risks accepted from branches are within the set underwriting guidelines and are covered under the reinsurance Programme


• Providing technical advice to branch staff on rating and underwriting of complex risks to ensure safe profitable distribution of risk


• Managing branch underwriting processes like business on boarding, completeness of on boarding documentation, risk surveys and valuations, policy documentation issuance, certificates management, cancellations and refunds, review of underwriting manual.


• Providing technical support and input on product development and business innovation initiatives to ensure continuous review of existing products to meet changing market needs.


• Review and approval of risk pricing and quote requests coming through branch channels.


• Response to daily operational queries from the branch channel to ensure smooth operation and efficient customer experience within the stipulated turn around times


• Reviewing of underwriting business processes, systems, and standard operating procedures to meet the changing business needs and emerging control environment risks


• Preparation and submission of monthly underwriting returns to IRA


• Preparation and update of all compliance, risks, events, indicators, and actions into the risk management system.


• Auditing and monitoring compliance levels on various compliance issues such underwriting guidelines , documentation, authority matrix, data completeness ,  risk cessioning in the system and compliance with filled and reinsurance rates.


• Enforce and ensure 100% compliance in underwriting department


• Review and approval of policy schedules and documents from the branch channels to ensure accuracy, clarity, and correctness of the same


• Identify process and product training needs of branch staff and organizing relevant trainings to fit such identified gaps


• Coaching and mentoring branch staff on underwriting guidelines, standard operating procedures, and technical product knowledge.

QUALIFICATIONS

SKILLS & COMPETENCIES

• Sound Technical Underwriting skills


• Intensive and extensive product knowledge


• People Management and overall managerial   skills


• Good analytical skills


• Customer service skills


• Good Communication Skills


• Computer Literate with good knowledge of  Excel

Qualifications:

• Degree in insurance, actuarial or business related


• Professional qualification (CII or IIK) or good progress

Experience:

• Minimum 5 years’ experience

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