Call Center Agents Jobs in Kenya

Call Center Agents 

Our client, an on-demand
Courier Service that delivers products ordered through their mobile app seeks
to recruit Call Center Agents, who will be a key point of contact between the
company and their customers.

The main task is to
coordinate live rider operations and ensure daily performance against a range
of KPIs.

Location: Preferred candidates should be residing along Waiyaki
Way.

Responsibilities

• Monitor,
  anticipate and manage the live operation to ensure a great user experience.


• Manage
  real-time fleet capacity.


• Lead
  the communication with the fleet for ongoing orders.


• Give
  structured and action able daily feedback to the ops managers.


• Ensure
  a smooth operation by coordinating communication with Live Ops support,
  clients, couriers, and other operational departments.


• Ensure
  that quality assurance checks are completed and maintained.


• Assist
  clients with product selection and pricing to improve transportation
  routes.


• Monitor
  deliveries, ensuring customer satisfaction and maintaining accurate logs
  of all transportation and goods.

SKILLS

• You
  are aligned with our company values and enact them both in your personal
  and professional life


• Effective
  English written and communication skills



• Computer
  proficiency in MS Office, G-docs and call center equipment/software
  programs


• Organized
  and logical, willing to adapt quickly to changing policies and procedures.


• Must
  be able to work as part of a team in a fast-paced and pressured
  environment,


• Communicating
  effectively with both colleagues and clients and following verbal and
  written instructions.


• Must
  be able to efficiently solve problemsrelating to dispatch of orders
  locally.

Qualifications

• Degree/diploma
  level in a Business or Social Sciences related field, or having equivalent
  work experience (6 + months).


• Previous
  call center experience is required or at least 1year experience in a
  similar role.


• Proficiency
  in English (Excellent verbal and written communication skills)


• Computer
  Literacy: Knowledge and Confidence in MS office


• At
  least 1-2 years’ experience of sales or marketing in a B2B environment


• Sales
  and marketing best practice / knowledge of current tools (i.e. CRM tools)


• Swahili
  or any other local language is an advantage


• The position ideally seeks
  individuals residing along WAIYAKI WAY due to the nature of work.

How to Apply

Applicants who meet the
requirements stated above should send their applications and detailed CVswith a
day – time Telephone number to the email address: jobs1@hcsafrica.com.  Indicating Call Center Agent on
the Subject line- with your location. Candidates MUST indicate
their Current and Expected salaries.