Customer Care Assistants Jobs in Kenya

Customer Services Assistants

Key Responsibilities

•  Attend
  to any queries about MEDS.


•  Gather
  information relating to the contact list and update the Master file list
  as well as relevant stakeholders


•  Handle
  communication of orders being processed to all stakeholders who include
  but are not limited to USAID, 3PLs, County Pharmacists, Implementing
  Partners, Points of Contacts at the Service Delivery Points (SDPs), and
  any other stakeholders


•  Receive
  and handle complaints/queries to facilitate timely resolution as per
  activity KPIs and for client satisfaction


• Verification
  and reconciliation of Proof of Delivery (PODs) upon receipt while
  addressing issues raised on the PODs


•  Compile
  the PODs and submit them to KEMSA within 5 working days after actual
  distribution


•  Co-ordinate
  storage of USAID order processing records to facilitate archiving and
  retrieval of information



•  Participate
  in preparing service delivery reports for information and decision making

Requirements:

• Diploma in
  Business Administration


• Excellent
  phone etiquette


•  Outstanding
  communication skills both oral and written


•  Proficient
  computer skills


•  3
  years in a busy Communication/Call Centre

How to apply

If you fit this profile,
kindly email your written application and CV to ; hr@meds.or.ke

By: 18th May 2022

(Only shortlisted
candidates will be communicated to)