Customer Care Job in Kenya

Customer Service Associate

Location: Nairobi

Industry: Service

Job Responsibilities

• Moderating
  and screening written user content on profiles


• Moderating
  and screening user-submitted photos


• Handling
  online support requests.


• Responding
  to incoming calls and chats.


• Various
  support tasks assigned

Job Qualifications

• A
  passion for Customer Service with outstanding problem-solving skills,
  documentation skills, quality focus, as well as information analysis
  skills. 


• Ability
  to work with multiple tabs and multiple browsers efficiently in a web
  browser-based support system – speed and accuracy are important


• Ability
  to thrive in a multitasking environment and can adjust priorities on the
  fly.


• Ability
  to respond promptly and prioritize workload effectively based on the needs
  of customers.


• Keen
  attention to detail and effective time management skills


• Eager
  to learn, adapt and collaborate at all levels. 


• Outstanding
  work ethics (reliable, motivated, professional, and ability to work under
  minimum supervision)



• Ability
  to handle pressure/stress, handle responses to criticism tactfully and
  maintain a professional demeanor.


• Ability
  to escalate issues through the appropriate channels – we thrive on
  feedback.


• Readiness
  to work in the dating sphere

Job Requirements

• C.S.E
  Minimum of a B-


• Bachelor’s
  Degree  in a business-related field with a 2^nd class
  honors upper


• 5
  and above years of customer service experience with call center experience
  as an added advantage.


• An
  exceptional level of computer literacy especially in MS office.


• Advanced
  fluency in English both written and verbal – Knowledge
  of foreign languages will be an added advantage.


• Ability
  to work in shifts, as we are open 24 hours per day/7 days per week/365
  days a year currently with the following shifts available: 7 am to 3 pm, 3
  pm to 11 pm, and 11 pm to 7 am.

How to Apply

Apply through Flexi Personnel ATS or send your CV to  recruit@flexi-personnel.com by 18^th May 2022.

Indicate the exact
position (Customer Service Associate) applied for and your minimum salary
expectation on the subject line.

NB: Flexi Personnel does
not charge candidates for job placement.