Branch Operations Team Member at Java House

Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.

Responsibilities

• Maintains a clean, tidy and working counter at all times. Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.


• Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.


• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up


• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification and presenting bills on time and accept payment.


• Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines and sanitization of general kitchen


• Ensure proper waste management by disposing of bins and cleaning of grease traps.


• Assists the barista in charge in running the barista counter and advice the Barista in charge on stock levels


• Doing the daily stock take of counter products at the end of the shift.


• Food preparation, presentation, correct storage and production of the right quality.


• In charge of kitchen hygiene.


• Ensure that all detergents are used correctly, recipes and S.O.Ps are followed to the latter for production of beverages and standards for portion sizes are consistently maintained.


• Ensures that the S.O.Ps for counter cleanliness and hygiene are maintained and consistently adhered to, clearing and organizing table condiments.


• Ensures that the pastry display, merchandise display, take away station and condiment organizers are clean, appropriately stocked and positioned.


• Maintain accurate record of stocks at the barista counter and more so at the station allocated and advice the barista in charge when it falls below the per level for refill or reordering


• Taking food and beverage orders from customers and ensure prompt service delivery by presenting bills and give back correct change to the guest within the shortest time possible.


• Attend to the tables and guarantee compliance to cleanliness standards, assist guests on easy menu navigation and to communicate cautiously to the guest


• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.


• Ensure necessary orders for proper mis-en place are given to the manager for ordering, ensuring accurate stock take Communication-attend shift briefings and proper utilization of company resources.


• Ensure that food produced is of the right quality

Requirements

YEARS OF EXPERIENCE : 1-2 years

MUST-HAVE SKILLS

• Must have a KCSE certificate with a mean grade of C plain


• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.


• Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.


• Must have basic housekeeping skills.


• In-house training in baristaring and service

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