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JOB TITLE: TRAINING SPECIALIST
BUSINESS UNIT: CFC Life Assurance Limited
DEPARTMENT: Sales and Distribution
KEY OBJECTIVE OF THE JOB
To independently implements blended training solutions to address multi-discipline training needs & facilitates transfer of learning into the respective business units within Sales and Distribution Department.
JOB SUMMARY – LIST THE KEY TASKS IN THE JOB
• Independently starts performing the role of a training specialist in that broad spectrums of issues are considered when analyzing training needs &/or skill development solutions within the Sales and Distribution.
• Implement best approach to training delivery methods to enhance the effectiveness of the intervention.
• Facilitates potentially complex & sensitive workshops/programmes at all levels within the Sales and Distribution Department.
• Implement multi-system assessment tools in accordance with Skills Development policies.
• Provides specialist training advice to a broad & varied customer base, whilst integrating general best practice, business realities, external industry trends and research, through effective facilitation and learning
• Maintains and builds win-win partnerships with customer base to better provide feedback to T&D solutions to business challenges.
• Develops client partnerships across the group to ensure more improved team value add to the customer.
• Coaching of other team members to ensure efficiency of team outputs.
• Implement integrated BU projects across broad spectrums of Sales and Distribution in order to meet and exceed production targets, persistency and Manpower targets in assigned agencies
Academic and professional qualification
• University Degree in Business or Social Related Studies
• Insurance Certification
• Computer Skills
• Trainers of Trainers certification
Experience and Knowledge
• 3-4 years experience in a T&D environment
• Broader knowledge of Training programmes offered in Department, BU or Group.
• Outcomes Based Education/ Assessor & Moderator Training.
• Group Dynamics & facilitation techniques.
• Individual & Group Psychology
• Insurance Product / system /sales / legislation understanding.
Skills (Personal and Interpersonal)
• Ability to manage own stress
• Ability to travel out of the station
What decisions are expected without the need for senior approval?
• Delivery of multi- discipline, complex & higher level learning solutions/ interventions –
• Incorporating a more participative & facilitative approach to training delivery process,
• Adjusting own training style to suit learner needs.
• Management of own time constraints, performance accountabilities and individual development.
• Coordination of training schedule and other departmental work processes and procedures.
• Customer query resolution and decisions on how best to meet customer needs.
• Efficiency and productivity in department.
What decisions require approval?
• Fundamental & significant changes to training solutions.
• Cancellation of scheduled training programmes.
• System changes affecting underlying building blocks.
• Discounts & price negotiations outside of normal quoted prices.
• Learning transfer objectives approved by trainer & manager.
If you meet the requirements of the above position please upload your CV here or send a detailed and updated CV, copies of relevant certificates, details and contacts of three professional references to reach the undersigned by 10 November 2010.
The Human Resources Department
P.O. Box 30364 -00100. Nairobi
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