Caseworker

Church World Service/Overseas Processing Entity (CWS/OPE) operates a US refugee admissions program (USRAP) in Sub-Saharan Africa through a Cooperative Agreement with the Department of State/Bureau of Population, Refugees and Migration. OPE Nairobi is responsible for the preparation of refugee case files for adjudication by Citizenship and Immigration Services (USCIS) officers, as well as the out-processing of all approved cases. OPE Nairobi is administered by Church World Service and is based in Nairobi, Kenya.

CWS/OPE Nairobi seeks qualified individuals for the Caseworker position. The position is based in Nairobi and involves extensive travel throughout sub-Saharan Africa

POSITION DESCRIPTION
The Caseworker is primarily responsible for conducting personal interviews with refugees to obtain biographic information and to complete a refugee case history. The position is also responsible for conducting quality assurance on case files to ensure compliance with OPE Nairobi and USRAP standard operating procedures. Interviews are frequently conducted in refugee camps in remote locations under challenging work conditions.
REQUIREMENTS
• US Citizenship

• Bachelors degree or equivalent

• Excellent verbal and written English language skills

• Demonstrated computer skills in Microsoft Word, Excel, Access, and SQL.

• Ability to type a minimum of 40 words per minute

• Previous refugee processing experience is highly desirable

• Previous Africa work experience is highly desirable

• Strong organizational and time management skills

• Ability to work under pressure, over long hours, and under difficult work conditions

• Ability to work well in a team within a multicultural environment

• Ability to maintain high performance standards with attention to detail

• Ability to exercise good judgment and seek guidance as appropriate when confronted with unanticipated challenges in the field

• Ability to follow directions and implement policies and procedures with a positive and receptive attitude

• Ability to conduct oneself in a professional and courteous manner to represent the best interests of OPE Nairobi

• Willingness to travel extensively (70-80% of the time) to refugee processing sites throughout sub-Saharan Africa
Please note that this position is open to US Citizens only. Applications received from non-US citizens will not be considered.

Special Requirements
The candidate should be of good health, willing to travel extensively, and have a high degree of flexibility. He/She should be flexible and able to work under pressure and over long hours in a dynamic multicultural organization.

Interested and qualified applicants should submit a cover letter and a résumé by close of business October 31, 2010

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