Hilton Hotel Nairobi Jobs. Journey Ambassador.

Hilton Nairobi is always scouting for high calibre individuals who will be part of a dynamic team that will assist in meeting the challenges of 2011 and beyond. We are looking for a truly outstanding individual with boundless energy and enthusiasm for Front Office Operations.

JOURNEY AMBASSADOR

Principle Responsibility & Position Purpose:
Reporting to the Front Desk Manager, the holder of this position will provide presence in the lobby during hours of peak arrival and departure activity as well as engage with guests while helping to shape their personal journey.

Essential Functions:
* Interacts with guests and get to know the purpose of their travel and find solutions that make their travel as pleasurable as possible.
* Ensures guests receive an engaging welcome, first class service and a pleasant comfortable experience.
* Ensures guests’ requests are satisfied, anticipated and met beyond the guests’ expectations.
* Ensures that guests feel empowered, relaxed, entertained and connected.
* Updates the logbook with any appreciative and constructive information regarding interaction with guests.
* Offers information pertaining to available services and facilities of the hotel and points of interest to the guests.

Qualification Standards:
* Diploma in Front Office Operations or Hotel Management from a recognized institution.
* Must have 4 years experience as a Front Desk Receptionist or Guest Relations Officer in a 5 Star Hotel.
* Must be conversant with Fidelio PMS.
* Knowledge about the facilities of the Hilton Hotels worldwide and Hilton Nairobi in particular will be an added advantage.

Specific Job Knowledge, Skills and Abilities:

* Good communication and interpersonal skills.
* A team player adaptable to a multicultural and multiracial working environment.
* Ability to communicate with different kinds of people, with a positive attitude towards team and guests.
* Outgoing with pleasant and enthusiastic demeanor at all times.
* Must greet every guest with a smile and always leave guests with a positive impression of fast, friendly and efficient service.

Application Process:

Excellent future career opportunities are available within the organization. Compensation and benefits are commensurate with background and experience. Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration to nbohitwhrd@hilton.com before end of day 29th April 2011. Only shortlisted candidates will be contacted.

Hilton Nairobi is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

Related posts:

Front Desk, Basic Kitchen And House-Keeping Jobs.

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