Client Service Director Job Vacancy

Job Title: Client Service Director

Company Profile:

Our Client is one of the first promotions and merchandising company in the region and has since evolved into most sought-after marketing services team. Their Services offered include Trade marketing, Field marketing and Brand Activations.

Using relevant trade and consumer insights, they develop and implement compelling propositions that positively influence point of purchase drivers that enhance brand-consumer connections.

To achieve this, they hire only the most competent people and give them the best training possible in trade marketing. They then equip them with the latest technology and systems and set them loose on the target audiences.

Reports to: Managing Director

Main Purpose of the Job

Responsible for driving implementation of agency’s strategy to grow turnover and profitability through managing client relationships, determining best business strategies and implementing them.

Main Responsibilities

Managing internal company resources including people, systems and financesAnalysing and understanding client businesses and providing solutionsMaintaining strategic partnerships with clients through regular and pro-active contactAllocating people, financial and other resources to client projects Designing, driving and executing the clients service delivery strategy Accounting for business performance, client retention and client satisfaction levels on a regular basisConducting industry and market place research and using the information as a strategic input in advising the companyBuilding strong teams through offering leadership, guidance, training, regular reviews and coachingAddressing queries from clients Writing and reviewing proposals, reports and other communications from client service teams before they are sent out to clientsWorking together with the Head of Operations to ensure efficient and effective execution of clients’ projectsAssessing and advising company’s management on client related issuesEnsuring compliance to company policies and systemsPreparing and sharing project status updates (for use internally and externally)Writing client reports and presentationArranging and attending client meetings and following each meeting with a client contact reportEnsuring timely payment for all clients workSending customer satisfaction questionnaires to clients and making follow ups for the reportResearching new business leads and pitching for new businessMonitoring and analysing the industry and competitive activities related to our agency operations and our clientsAny other adhoc duties/tasks that may be assigned to you by the company from time to timeRequired Qualifications, Skills and Knowledge
Bachelor’s Degree in Marketing/social sciences Professional qualification in marketing preferably CIMProficiency in computersGood analytical skillsExcellent interpersonal skillsTeam building Good organisationGood computer skillsAt least 7 years’ experience in Marketing or brand management from a reputable company Experience in below the line operations preferably brand activations, field marketing and sales operations particularly in FMCG.To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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