IDPEA L1 Application – Tanzania Job

L1 Application – Tanzania

Job Description

Functional/Technical

Working knowledge of Trouble Tickets SystemReceive and log calls and giving them a trouble ticketBasic understanding of network related commands to enable verification of connectivity (such as ping, trace route, net stat)Understand Telecom & Networking fundamentals, Linux/Sun/Window AdministrationVB .NET, ASP .NET Framework (Installation / Upgrade of Scheduled modules)Initial trouble shooting skills for applications /Interfaces /DBs (Oracle)Carry out routine Ops activities & checklistsExperience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferredAwareness of VAS Services/Application Knowledge of GSM,SS7Team playerRetain ownership of customer issues until resolved, escalated or accepted by another individualDisplay an enthusiasm and willingness to learn.Work together with other with local technical groups in order to resolve customer issues effectivelyGood interpersonal and spoken and written English skillsActively participates in team discussions and activitiesLiaise directly with customers on service requests or problems, ensure understanding of business impact associated with problems and keeps the customer informed as part of the resolution processShould have a Degree /Diploma in Telecommunications or Computer sciences.Interested candidates should send their Applications and CV’s only to recruit@idp-ea.com not later than Tuesday the 27th of November 2012. State clearly on the subject of your email - L1 APPLICATION – TANZANIA

NB: Applications with Certificate and other attachments will be disqualified.