Customer Service Representative / Sales Assistant Job in Kenya

Our Client is a Manufacturing Company currently recruiting Customer Service Representative / Sales Assistant
This is an exciting opportunity for a talented individual, with a proven track record in a customer service role growing the FMCG business, to join the team as a Sales Assistant / Customer Service Representative

Job Summary: The person will be responsible for acting as a liaison between customers and the organisation.
Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Key Duties and responsibilities

Providing help and advice to customers using the organisation's products or services.General processing of all customers enquiries and orders.Communicating courteously with customers by telephone, email, letter and face to face.Opens customer accounts by recording account information.Maintains customer records by updating account information.Recording all customer enquires and complaints in the prescribed forms.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Communicates complex customer complaints to the customer service manager for requisite action.Keeping accurate records of discussions or correspondence with customers.Producing written information for customers, often involving use of computer packages/software.Learning about your organisation's products or services and keeping up to date with changes.Diploma preferably in Sales / Marketing and BusinessAt least 3 years customer service experienceSolid experience in directing Customer Service Operations Strong understanding of customer serviceExcellent communication skills Good knowledge of IT systems and software.If you feel you fit the above role ,please send your CV only quoting the job title on the email subject to jobs@alternatedoors.co.ke

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Only candidates short-listed for interview will be contacted.For unsolicited applications,please drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to Friday- 3pm- 5.30pm ONLY.

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.