InterContinental Hotels Job Vacancy : Guest Service Agent

Listing Info
 Do you see yourself as a Guest Services Agent?

What’s your passion? Whether you’re into tennis, shopping or karaoke, at IHG we’re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team.

InterContinental Nairobi is situated along City Hall way in Nairobi overlooking the City and a 5 minutes drive from the City Centre. The Hotel is located 16kms from JKIA Airport which is a 30 minutes drive. The Parliament buildings are a short stroll away, the Kenyatta International Conference Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach.

The Hotel is an ideal venue for experiencing great room comfort, has excellent Banquet and Catering facilities, having one of the largest ballrooms in Nairobi and it boasts of 3 Restaurants and 2 Bars.

InterContinental Hotels are synonymous with luxury and excellence in customer service. At the InterContinental Nairobi, we commit ourselves in creating unforgettable experiences for our guests, providing personalized service, anticipating and fulfilling our customers’ needs.  InterContinental Nairobi has, for years been an oasis of luxury for business travelers’ as well as those who want to experience the wonders of Africa.

You Will Ideally

Establish and maintain a good working relationship with all Front Office colleagues and other departments such as Housekeeping, Room Service, Engineering, Sales, etc. to ensure a smooth and efficient operation.

To be completely familiar and adhere with the hotel procedures, policies and Service Standards related to guest service.

 To be completely aware of the brand and marketing programmes and to be familiar with InterContinental Nairobi product knowledge.

 To be fully aware of Fire Safety procedures and evacuation plan.

Performs duties with a strong understanding of how those duties impact on guests and colleagues.

To ensure correct application of room rates and correct postings of all guest charges

Responds to guest/colleague requests courteously and professionally, with interest, urgency and care.

Flexibility in being  open and receptive to new ways of working.

Treats every guest interaction as an opportunity to delight the guest and make their stay in our hotel memorable.

Resolve guest problems.

To ensure guest safety and security at all times.

Job

Reception

Primary Location

IMEA_Africa-Kenya-110-Nairobi

Sep 2, 2015, 3:59:00 PM

 Qualifications

Degree or Diploma in Hotel Management

Passion, commitment, high drive, excellent team player and positive attitude

Excellent communication skills, written and oral with proficiency in English

Ability to work irregulars hours, late evenings and weekends when appropriate

Computer literate – Opera, Word and Excel

Minimum 2 year hotel experience in the same position

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.