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Job Title: Head Waiter
Essential Duties & Responsibilities
Responsible for serving food and beverages in restaurant efficiently and in a most courteous manner.
Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies.
Must be able to relocate to Entebbe, Uganda.
Customer Service Duties
Waitresses are responsible for a variety of customer service tasks, including:
Providing excellent customer service
Greeting patrons once they are seated
Presenting menus to customers
Explaining menu items to customers
Answering questions from patrons about food and beverages
Sharing information with customers about the status of their orders
Refilling customer drink orders throughout the meal
Finding out if customers need additional items
Verifying that customers are satisfied with their orders
Sales Duties
Waitresses handle a variety of sales-specific tasks, including:
Taking food and drink orders
Up-selling additional food and beverage products to patrons
Entering each item ordered into restaurant register system
Delivering checks to customers
Accepting payment for the meal
Operations Duties
Communicating customer orders to kitchen staff
Ensuring that customer orders are assembled properly in the kitchen
Delivering orders to customers
Removing empty plates, used silverware, and soiled napkins from tables
Determining when customers have completed the meal
Attending scheduled team or shift meetings
Training new food servers
Compliance Duties
Verifying age of customers who order alcoholic beverages
Following all relevant health department rules and regulations
Observing the principles of safe food handling and service
Knowledge Skills and Abilities
A relevant degree/diploma
3 years’ experience in the hospitality industry
Ability to operate the point-of-sale register system, including processing credit card and cash transactions
Ability to communicate in an appropriate professional manner with customers and other employees
Ability to read, comprehend and follow menus and instructions
Knowledge of culinary terminology
Previous retail or food service experience, or formal training via a hospitality or culinary program
How to Apply
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