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Linux Server Administrator
Kenya Website Experts is seeking talented and highly motivated individuals to interface with a wide array of enterprise-grade hardware and software, as well as a dynamic, service-provider, network infrastructure.
Daily, our Support Engineers perform logical and physical provisioning, migration, and technical consultation to our customers via telephone, live chat, and tickets.
Ideal candidates for this position will possess exceptionally high skills in Linux/Windows operating systems, the web hosting industry, and virtualization in a service-provider model.
They will also have a strong desire to meet the needs of our customers quickly and efficiently.
Job Duties
- Provide support for Dedicated, VPS, and Cloud Hosting, Shared Hosting and Reseller clients
- Monitors servers including booting a machine when necessary
- Configure servers for enterprise customers (account transfers, backup, clustering, and high-availability)
- Responds to server alerts.
- Responsible for server stability
- Transfers accounts between servers when necessary for load balancing or account upgrades
- Document all answered call and help desk tickets accordingly
- Respond to voicemails left by dedicated customers
- Continues development of Kenya Website Experts and systems
- Taking ownership of issues from identification through resolution.
- Install and maintain server software (Linux, Windows)
- Manage customer relationships
- Setup and maintain complex high-availability clusters
- Setup and maintain monitoring and backups
- Setup DNS
- Performs miscellaneous job-related duties as assigned
Knowledge, Skills, Abilities Required
- Able to work in a high pressure 24/7/365 environment
- Attention to detail and dependability
- Ability to communicate effectively, both orally and in writing
- Punctuality
- Experience with managing web servers & secure certificates
- Knowledge of customer service principles, techniques, systems, and standards
- Ability to work well with the public via phone, support ticket and chat
- Ability to work in a team environment
- Knowledge and understanding of operating principles, practices, and procedures within area of business specialty
- Knowledge of Linux required
- Knowledge of SSH required
- Firewall experience
- Hardware/software installation
- DNS administration
- System architecture, topology design and implementation experience
- PERL or Bourne shell scripting language skills
- TCP/IP networking & troubleshooting
- Previous server administration a plus
- Knowledge of relational databases including a database query language
- Understanding of HTML, PHP or other scripting languages
- Understanding of ASP/JSP helpful
- Skilled in the use of personal computers and related software applications
- Ability to work productively and efficiently to meet deadlines and quotas
- Analytical skills
- Ability to work in a team environment
- Familiar with Lunarpages products and services
- Internet and computer skills
- General knowledge of the Internet including surfing and how to search keywords using search engines such as Google
- Operating Systems
- Email configuration settings for Outlook, MacMail, Thunderbird, smartphone devices and other common email clients
- General knowledge of HTML Editors
- Ability to use an HTML editor a plus
- Knowledge and ability to use Internet Browsers such as Chrome, Firefox, Opera, Safari and Internet Explorer
- MS Office Applications: Word, Excel, Outlook
- Web forums, blogs or bulletin boards
- Familiarity with cPanel, LPCP, Plesk or other web hosting tools
- Familiarity with file transfer via the Internet (FTP/SFTP)
- Familiarity with DNS troubleshooting
- Familiarity with how to migrate a website and/or scripts
- Familiarity with Protocols (HTTP, FTP, SSH, SSL, MySQL, POP3, IMAP, SMTP)
How to Apply
If you meet the above requirements, please email your CV to careers@kenyawebexperts.com indicating your expected remuneration.
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