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Position: Service Advisor
Reporting to: Service Reception Supervisor
Location: Nairobi
Position Overview: To ensure customer satisfaction, through effectively identifying customer needs and communicating them to the workshop staff hence fixing the job right.
Key responsibilities
- Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation
- Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care and strengthening customer relationship for both existing customers and prospective clients
- Utilize the service appointment system to maximize the facility and manpower capacity as well as reduce no show rate.
- Ensure vehicles cleanliness through use of vehicle protection material(seats covers,floor mats etc)
- Provide clear cost estimates, monitor the work progress and keep customers informed of additional workdone, changes to cost and completion times.
- Ensure proper explanation of customer invoices in terms of all parts, labor and lubricants and consumables charges.
- Actively promote the services and benefits of the distributor service and parts departments to all customers.
- Take all necessary action to address, resolve & follow-up all customer complaints in the shortest possible time.
- Ensure that all customer vehicles are clean and ready according to the promised completion time.
- Carry out the service delivery to customers adhering to company standards
Education & experience
- Degree / Diploma in Mechanical Engineering or related field
- At two years experience in Motor industry
- 2 years driving experience
How to Apply
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position details by 30th January 2016 to the Sheer Logic Management Consultants E- Mail: sheerlogictalentsourcing1@gmail.com
Only shortlisted candidates will be contacted
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