Customer Service Executive (Courier / Freight Services) Job in Kenya

Customer Service Executive – Courier / Freight Services

A fast growing international courier and logistics company is looking for an experienced customer Service Executive to join their dedicated team.

Job Summary: The post holder will be part of a team of people who will be focused on delivering the most efficient and professional service to all those they come into contact with.

 

Main Responsibilities:

• Creating more business from existing clients – create a database, look at non trading accounts, visit the clients,


• Handling of clients issues and ensuring customer satisfaction.


• Updating clients on their shipments being handled by the office.


• To be a link between the office, sales team and the clients.


• Going through the database and make contact with the clients.


• Pass over sales leads to the sales team for follow up.


• Indulge in social media to market the company and keep the momentum.


• Follow up with agents on quotations requested.


• Handle quotation requests from clients.


• Create and maintain a current clientele database.


• Going through courier deliveries and approach the clients for follow up by sales team


• Conduct online service surveys on existing clients.


• Keep abreast of competitor activity and recommend any necessary tactical action.

Key Requirements

To ensure you are a prime candidate for this opportunity, it is essential that have experience within customer service and preferably the courier/ freight industry.

• Degree or diploma in Logistics, Business Administration, or any other relevant degree


• 2 to 3 years of working experience.


• Good knowledge of import/export procedures through air & sea


• Customer Service Oriented.

Qualities and Skills

• The position requires an energetic, self-motivated person who is passionate about customer delight.


• Quick learner and multi-tasking abilities are critical.


• Possess excellent communication and interpersonal skills (phone & written)


• Must be methodical and be able to demonstrate an understanding of basic accounting.


• Proficient and comfortable with using the internet (web, email).


• Computer skills is a Must.

Availability: State availability (notice period) in your application letter.

Compensation: Competitive salary, Medical and Pension.

Location: The role holder will be based on Mombasa Road, Nairobi

Deadline: Interested parties should send their online applications on or before 21st June 2016