Customer Service Executive Job in Kenya (40K)

Customer Service Executive

Salary: 30,000 – 40,000

Job description:

• Attending to clients in the show room


• Preparing of quotations and processing client’s orders.


• Attending to clients complaints in a friendly and professional manner.


• Attracts potential customers by answering product and service questions


• Suggesting information about other products and services.


• Opening customer accounts by recording account information.


• Maintains customer records by updating account information.


• Resolves
  
  product or service problems by clarifying the customer’s complaint;
  
  determining the cause of the problem; selecting and explaining the best
  
  solution to solve the problem; expediting correction or adjustment;
  
  following up to ensure resolution.


• Collecting customer information and analyzing customer needs.


• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications

• A diploma or degree in the hospitality industry


• 2-3 years’ work experience in customer service in the hotel industry.


• Excellent Customer Service skills.


• Product
  
  Knowledge, Quality Focus, Problem Solving skills, Market Knowledge,
  
  Documentation Skills, Listening, Phone Skills, Resolving Conflict,
  
  Analyzing Information , Multi-tasking.


• Excellent customer service skills.

Applications including an application letter, curriculum vitae should be submitted to
info@nawirikenya.com by 29th June 2016.