Smart Phones Customer Service Representative Urgent Job in Nairobi Kenya

Customer Service Representative – Very Urgent
 

Location: Nairobi
 

Industry: Telecommunication
 

Our client, a manufacturer and distributor of Smart Phones is seeking to recruit a Customer Service Representative.
 

Duties and Responsibilities

• Conduct customer satisfaction survey every month / quarter


• To assist marketing in implementing its customer satisfaction survey, by calling customers


• To take incoming calls from potential customers, and pass these prospects to the appropriate individuals for sales closure


• To contact existing customers and request referrals to other potential customers


• Daily reporting of customer complaints to Shop Managers/Sales team


• Tracking of customer complaints for 100% closure.


• Ensure customers and branches are informed about status of any complain


• Understand all the products in details


• Provide daily, weekly and monthly reports related to after sales service to Management Team


• To meet high ethical standards in line with the company culture

Qualification and Experience

• Diploma or Certificate in customer service / public relations/ front office


• Excellent communicator


• Confident and able to handle outside calls from customers


• Proficient in English and Kiswahili

To apply, send your CV ONLY to cvs@flexi-personnel.com before 8th July 2016. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

NB: Flexi Personnel does not charge candidates for job placement.