Call Center Agents Job in Kenya

Call Center Agents Vacancy- Hospital
(Nairobi)

Ital GLOBAL – We are a comprehensive Human Capital and
Quality Management Consultancy firm dedicated to helping organizations just
like yours with their HR and Quality Management requirements. We believe in creating
productive and fruitful relationships with our clients by adding value to your
business to ensure that you get the very best return on your Human Capital
spend. Our Human Capital solutions, advice and guidance are uniquely designed
and shaped around your exact requirements and objectives. They will fit with
your culture and the business challenges that you currently face

About the Client

A leading private modern healthcare facility located in Nairobi,
Kenya that offers a range of services with a dedicated team of various
professional and qualified specialists. The facility seeks to fill the call
center agents positions handle inbound and outbound calls from clients, respond
to inquiries, handle complaints, troubleshoot problems and provide general information.

Duties & Responsibilities:

• Handling inbound and outbound calls, inquiries,
  complaints and providing general information.


• Keeps equipment operational by following
  established procedures, reporting malfunctions.


• Resolve problems by clarifying issues, exploring
  answers & alternative solutions, implementing solutions and escalating
  unresolved problems.


• Manage and resolve customer complaints by
  clarifying desired information, completing transactions and forwarding
  requests.


• Maintain call center database and update customer
  information in the system.


• Document all call information according to
  standard operating procedures and generate reports.



• Enhance organization reputation by accepting
  ownership for accomplishing new and different requests, exploring opportunities
  and add value to job accomplishments.


• Provide customers with product and service
  information.

Qualifications 

• Diploma or Degree in Communication/ Public
  Relations, Marketing, Front Office or related field


• At least one year’s call center agent /service
  industry experience


• 1-2 years’ experience in a busy call/ contact
  center operations or telesales will be an added advantage


• Proficiency in Ms Office

Competencies & Skills

• Excellent communication, interpersonal skills,
  presentation, negotiation, interpersonal, PR and relationship building
  skills.


• Excellent organizational and multi-tasking skills


• Good problem analysis and solving skills.


• Team player with a customer-oriented approach


• Possess product and operations technical
  knowledge.


• Knowledge of call centre telephony and technology.


• Attention to Detail


• Great listening skills


• Flexible


• Calm under pressure


• Patient


• Empathetic

How to Apply

Interested applicants should send their detailed CV and Cover
Letter quoting the job title (CALL CENTER AGENT) as subject to reach us
not later than 22^nd July 2020 to italglobaljobs@gmail.com stating
the current pay and expected salary. Only the shortlisted candidates will be
contacted. Interviews will be conducted on a rolling basis.