Call Center Agents Jobs in Nairobi

Our client, an international organization who is a leading
provider of language interpretation services is seeking to recruit Somali language speaking
call center agents.

Location: Nairobi

Duties and
Responsibilities

·        
Assist our client’s community and help resolve inquiries empathetically,
accurately and on time.

·        
Make well balanced decisions and personally driven to be an
effective advocate for our community

·        
Investigate and resolve issues that are reported on client
platform such as requests for account support.

·        
Respond to user inquiries with high quality, speed, empathy and
accuracy

·        
Gather, analyze and utilize relevant data to develop ways to
improve the overall user experience on the site

·        
Identify inefficiencies in workflows and suggest solutions

·        
Recognize trends and patterns, and escalate issues outside the
company policy to the global team

Qualifications and
Experience

·        
Between 18-30 years.

·        
Must be living in Kenya.

·        
Must speak fluent English and Somali.

·        
High school education mandatory. College education is an added
advantage.

·        
Must be currently unemployed or working as a casual.

·        
Must possess strong interpersonal skills, verbal and written
communication skills and most importantly empathy.

·        
High affinity and cultural awareness of political/social situation
regarding the relevant market/region

To apply send your CV to: wambua@flexi-personnel.com by Monday
27th July 2020.

Indicate the Language you are familiar with on the email subject
for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement